Nic Millar

Standards Australia is the country's leading independent, non-government, non-for-profit organisation. We are specialists in the development and adoption of internationally-aligned standards in Australia. Our Vision is to be a global leader in trusted solutions that improve life - today and tomorrow.

Key Responsibilities

• Establish strong relationships with internal and external partners to source relevant industry-specific trainings on a regular basis.
• Evaluate training program effectiveness, adjusting content as needed to maximise learning outcomes.
• Create detailed reports outlining the impacts of learning initiatives on overall business performance showcasing tangible results from L&D efforts.
• Increase employee retention rates by developing engaging onboarding and orientation processes.

Key Achievements

• Spearhead the success and growth of the NEXTgen program - an ongoing year-long initiative aimed at investing in the future developers of Australian standards.
• Successfully developed and delivered people orientated training material around managing conflict and unconscious bias.
• Maintain training evaluation satisfaction and usefulness scores of above 95% in all factions.

Direct People Manager of 250+ casual employees. These employees presented hour-long study skill workshops to hundreds of thousands of students across the country. The role required ensuring their work and progress was in line with the company's "why" and financial objectives. Knowing the product inside-out, prioritising effectively, working with pace, and engaging clearly at all levels was imperative.

Key Responsibilities

• Monitored, analysed and executed continuous improvement initiatives to hold state departments accountable for performance.
• Led the change development, tracking, analysis and evaluation of employee KPIs.
• Project Managed and hit every quarterly Board Meeting Objective assigned. Coherently communicated across all levels for successful and timely completions.
• Conducted and reported on root cause analyses of all product line quality issues.
• Conducted biannual talent reviews for twenty State Team Leaders ensuring they led by example and used best-practice when running their respective teams.
• Facilitated leadership courses with new Team Leaders and advanced employees to ensure highest quality.
• Determined and signed-off on all casual staff remuneration and promotional reviews.
• Held difficult conversations, interventions, critical incident handling, and necessary termination meetings.
• Acted as key full-time point of contact for conversations around job performance, satisfaction, and complex Employee Relations matters.
• Directly supported employee wellbeing and psychological safety.
• Recorded and interpreted the Payroll for onboarding, training/up-skilling, performance and Team Leaders on a fortnightly basis.

Key Achievements

• Creation of the Performance Management Framework, detailing an employee's 'performance lifespan' from their probation period. The Framework defined underperformance at each level, and necessary management steps to be undertaken.
• Successful integration of employee KPIs to their Salesforce resource, allowing detailed senior report-making and oversight.
• Successful integration of employee incidents to their Salesforce resource, granting executive managers insight to Employee Relations matters and possible trends.
• Consistently ensured less than 1% of employee workshops were 'unacceptable' by the Performance Framework standards on a quarterly basis.
• Streamlined employee training process by creating online courses, ensuring trainees could not progress without passed content assessment.
• Instruction designed approved advanced materials for excelling employees. Materials were research driven and included, but weren't limited to: Delivering 100+ person workshops, delivering student Parent or Staff workshops, maintaining high-performing teams and managing underperforming employees.

Key Responsibilities

• Facilitated training and development for team of eight presenters through ongoing coaching and periodic performance reviews.
• Engaged in regular leadership meetings, interacting with senior roles of management.
• Demonstrated knowledge of company goals and mentor team members in reaching objectives aligned with company core values.
• Organised and conducted company events including ongoing trainings and end of term drinks.

Key Achievements

• Formally trained in theoretical research behind public speaking engagement techniques.
• Facilitated interviews and initial trainings for talent identification and progression of new WA employees. Run beyond 20 two-day initial trainings, onboarding up to 75 new presenters.
• Successful transitioning of new team members to higher performance brackets.

Key Responsibilities

• Presented research-based workshops to high school students on achieving their academic personal best.
• Built classroom relationships to enhance positive student experience.
• Communicated professionally with school contacts, presenting colleagues, and students to provide highest quality seminars.
• Traveled to schools all over WA and England in a punctual and professional manner.

Key Achievements

• Delivered over 430 seminars, helping more than 19,000 students, parents, and teachers.
• Won 2020 WA Presenter of the Year. Placed 3rd Nationally.
• Consistently maintained highest seminar recording scores, and maintained exceptional staff and student feedback alike.
• Selected to travel to Alice Springs for a week of workshops for predominantly First Nation students from remote communities.

Financial Executive and member of the fifteen male acappella vocalist group.

• Processed performance gig pricing, invoicing, and organisation.
• Entirely responsible for budget planning and forecasting.
• Led financial and performance planning for group's ten-day 2020 Singapore Tour.

• Applied multitasking abilities to handle simultaneous team needs, avoiding unnecessary delays or errors.
• Performed in high-pressure peak hours on daily basis, serving up to 100 orders per hour.
• Portrayed effective communication in both customer service and training new staff.