Nicholas Bell
Customer Service & Sales
Summary
Organised and dependable worker with a long history in Banking and Customer Service, mostly in Australia. Seeking English speaking work, available to begin immediately. EU Passport holder with Anmeldung in Frankfurt.
Overview
18
18
years of professional experience
Work History
Business Bank Manager
Westpac
07.2018 - 01.2022
- Implemented risk management strategies to minimise potential losses and safeguard the banks assets.
- Improved operational efficiency by streamlining processes and implementing new practices.
- Conducted financial due diligence on potential investments and acquisitions.
- Developed strategic plans for day-to-day financial operations.
- Forecasted trends and recommended improvements based on financial risk analyses.
Mobile Bank Manager
RACQ Bank
03.2017 - 07.2018
- Oversaw budget planning and expense management for the branch, ensuring financial goals were met or exceeded consistently.
- Developed a loyal customer base through personalised service and tailored financial solutions.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Sales Officer
Bupa Health Insurance
09.2016 - 03.2017
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Implemented cross-selling techniques within the team that significantly increased average transaction value.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Sales Assistant
EKomi
01.2016 - 06.2016
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Loans Officer
Suncorp Bank
03.2007 - 01.2016
- Proactively identified solutions for customers experiencing credit issues.
- Achieved top performer status within the team due to consistent excellence in sales results and customer satisfaction ratings.
- Processed loan applications and monitored progress from start to finish.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Closed complex home loan deals, leveraging extensive industry knowledge and negotiation skills.
- Monitored pipelines to track and log status of loans.
Fast Food Crew Trainer
McDonalds
03.2004 - 03.2007
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Language Certification - German A2
Volksschuhschule
Salzburg, Austria 04.2001 -
Bachelor - Communication
Griffith University
Brisbane, QLD 04.2001 -
Skills
Professionalism
Attention to Detail
Memory retention
Cash Handling
Interpersonal Skills
Suggestive Selling
Food Delivery
Tableside Service
Relationship Management
Team Leadership
Regulatory Compliance
Food and beverage pairings
Food spoilage prevention
Table Monitoring and Turnover
Multitasking
Excellent Communication
Strong Work Ethic
Food handling
Problem-Solving
Reliability
Timeline
Business Bank Manager
Westpac
07.2018 - 01.2022
Mobile Bank Manager
RACQ Bank
03.2017 - 07.2018
Sales Officer
Bupa Health Insurance
09.2016 - 03.2017
Sales Assistant
EKomi
01.2016 - 06.2016
Loans Officer
Suncorp Bank
03.2007 - 01.2016
Fast Food Crew Trainer
McDonalds
03.2004 - 03.2007
Language Certification - German A2
Volksschuhschule
04.2001 -
Bachelor - Communication
Griffith University
04.2001 -