Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Bell

Customer Service & Sales

Summary

Organised and dependable worker with a long history in Banking and Customer Service, mostly in Australia. Seeking English speaking work, available to begin immediately. EU Passport holder with Anmeldung in Frankfurt.

Overview

18
18
years of professional experience

Work History

Business Bank Manager

Westpac
07.2018 - 01.2022
  • Implemented risk management strategies to minimise potential losses and safeguard the banks assets.
  • Improved operational efficiency by streamlining processes and implementing new practices.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Developed strategic plans for day-to-day financial operations.
  • Forecasted trends and recommended improvements based on financial risk analyses.

Mobile Bank Manager

RACQ Bank
03.2017 - 07.2018
  • Oversaw budget planning and expense management for the branch, ensuring financial goals were met or exceeded consistently.
  • Developed a loyal customer base through personalised service and tailored financial solutions.
  • Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.

Sales Officer

Bupa Health Insurance
09.2016 - 03.2017
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Implemented cross-selling techniques within the team that significantly increased average transaction value.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Sales Assistant

EKomi
01.2016 - 06.2016
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Loans Officer

Suncorp Bank
03.2007 - 01.2016
  • Proactively identified solutions for customers experiencing credit issues.
  • Achieved top performer status within the team due to consistent excellence in sales results and customer satisfaction ratings.
  • Processed loan applications and monitored progress from start to finish.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Closed complex home loan deals, leveraging extensive industry knowledge and negotiation skills.
  • Monitored pipelines to track and log status of loans.

Fast Food Crew Trainer

McDonalds
03.2004 - 03.2007
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

Language Certification - German A2

Volksschuhschule
Salzburg, Austria
04.2001 -

Bachelor - Communication

Griffith University
Brisbane, QLD
04.2001 -

Skills

Professionalism

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Timeline

Business Bank Manager

Westpac
07.2018 - 01.2022

Mobile Bank Manager

RACQ Bank
03.2017 - 07.2018

Sales Officer

Bupa Health Insurance
09.2016 - 03.2017

Sales Assistant

EKomi
01.2016 - 06.2016

Loans Officer

Suncorp Bank
03.2007 - 01.2016

Fast Food Crew Trainer

McDonalds
03.2004 - 03.2007

Language Certification - German A2

Volksschuhschule
04.2001 -

Bachelor - Communication

Griffith University
04.2001 -

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Nicholas BellCustomer Service & Sales