NICHOLAS GOARD
Logan
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
Work History
Online Sales & Retail Assistant
Total Tools
06.2024 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Boosted store's reputation through courteous and professional customer service.
- Managed cash register operations to ensure accurate financial transactions.
- Coordinated with suppliers to ensure timely delivery of new stock.
- Provided training and guidance to new staff, ensuring high level of service quality.
- Managed online sales operations, including order packing, tracking, and dispatch
- Created and followed up on purchase orders for backordered items
RETAIL ASSISTANT
MISTER MINIT
02.2023 - 01.2024
- Deliver brilliant customer service & be able to fix problems.
- Promotion of merchandise and products to suit customer requirements.
- Continue to learn and develop necessary skills to satisfy customers diverse range of needs Eg Key cutting, Shoe repair, Stitching, Laser Engraving, Car Key Repairs and Watch Maintenance.
- Assist in keeping shop clean, well presented and maintenance of all equipment.
- Supervising trainees.
RETAILS ASSISTANT
EB GAMES
11.2019 - 02.2023
- Providing service to all customers
- Managing day to day store operations
- Maintaining store's appearance and organisation to a high standard
- Inventory control and loss prevention for incoming, outgoing and current stock
- Maximising store's profitability using KPI and sales data
- Coaching and training teams for success and progression.
Education
CERTIFICATE III RETAIL -
ASSET COLLEGE
01.2018
RESPONSIBLE SERVICE OF ALCOHOL (RSA) -
01.2018
Skills
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- POS System Operation
- Complaint Handling
- Upselling strategies
- Team Leadership
Timeline
Online Sales & Retail Assistant
Total Tools
06.2024 - Current
RETAIL ASSISTANT
MISTER MINIT
02.2023 - 01.2024
RETAILS ASSISTANT
EB GAMES
11.2019 - 02.2023
CERTIFICATE III RETAIL -
ASSET COLLEGE
RESPONSIBLE SERVICE OF ALCOHOL (RSA) -
Similar Profiles
Ryan HutchinsRyan Hutchins
Sales Associate at Total ToolsSales Associate at Total Tools
Jake HansenJake Hansen
Sales Assistant at Total ToolsSales Assistant at Total Tools
Amanda COLWELLAmanda COLWELL
Franchise Owner at Total ToolsFranchise Owner at Total Tools
Sara CarrollSara Carroll
Behavioral Health Technician at Youth Health AssociatesBehavioral Health Technician at Youth Health Associates
Summer ChristianSummer Christian
Registered Nurse - Travel at ManpowerGroupRegistered Nurse - Travel at ManpowerGroup