Nicholas Kierstead
Sydney,NSW
Summary
Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.
Overview
11
11
years of professional experience
Work History
Bar Manager
Grouse Mountain
06.2019 - 10.2024
- Mentored and trained staff members to ensure exceptional customer service standards.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Hand picked over 300 bottles of liquor to create a custom high end selection for guests to enjoy.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Bartender
Vintage Brasserie
11.2017 - 06.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
Bol
01.2014 - 11.2017
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
No Degree - Business Management
University of Northern Colorado
Greeley Colorado12-2013
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
Timeline
Bar Manager
Grouse Mountain
06.2019 - 10.2024
Bartender
Vintage Brasserie
11.2017 - 06.2019
Bartender
Bol
01.2014 - 11.2017
No Degree - Business Management
University of Northern Colorado
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