Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Nicholas Lalor

Administration
Calwell

Summary

Passionate about promoting simple and high quality service to stakeholders and customers. Proficient in customer service inline with best practices. Studied at ANU from start to finish of college and successfully completed the ANU Extension program for Astrophysics. Seeking to use interpersonal and relationship-building skills to progress to develop further knowledge and skills.

Overview

6
6
years of professional experience
6
6
Certifications

Work History

Senior Onboarding Officer

Services Australia
02.2024 - Current
  • Provide advice and assistance to candidates, managers and recruitment teams in relation to moderately complex issues, the onboarding process and the status of requests. Responses may also regard routine enquiries, straight forward matters and some decisions policy, procedures and working standards.
  • Independently self allocate work and manage workload. Supervision limited to complex tasks or unfamiliar situations.
  • Effectively communicate with key stakeholders both internally and externally for increased collaboration.
  • Drives innovation within department by promoting creative thinking and supporting new initiatives.

IT System Administrator

Sleep And Lifestyle Clinic
02.2022 - 05.2025
  • System administration of server, network and desktop infrastructure.
  • System, analysis and issue identification.
  • Provision of help desk services to staff members.
  • Preparation of reports, system documentation and client communication.
  • Developed and implemented performance improvement strategies and plans to promote
  • System implementation and remediation.

Replenishment Team Member

Bunnings Warehouse
02.2024 - Current


  • Demonstrated adaptability by quickly adjusting to changes in priorities or work assignments while maintaining strong performance levels.
  • Supported efficient load processing by accurately staging pallets for easy access to merchandise during replenishment activities.
  • Collaborated with team members to efficiently complete daily replenishment tasks, ensuring optimal product availability.

Inventory Expert

Bunnings Warehouse
11.2021 - 02.2024
  • Working within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Actively listened to customers; requests, confirming complete understanding before addressing concerns. Performed data entry and completed proper paperwork.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.

Subway Crew Member

Subway
04.2019 - 12.2021
    • Provided excellent customer service by greeting customers and meeting quality expectations.
    • Assisted other team members to achieve goals.
    • Prepared products following restaurant, health, and safety standards and procedures.

Education

ACT Senior Secondary Certificate -

Lake Tuggeranong College
Greenway, 123 Cowlishaw St, ACT
02.2020 - 20211

Astrophysics

Australia National University
Acton, Canberra, ACT
05.2020 - 20211

Skills

Administrative support

Excellent Communication

Agile prioritisation

Organisation skills and attention to detail

Teamwork and Collaboration

  • Work Coordination
  • Certification

    2021-1 ACT Senior Secondary

    Additional Information

    Katie Fleming

    Services Australia Line Manager

    Email: Katie.Fleming@servicesaustralia.gov.au

    Phone: 02 61330357


    Grant Willson

    Sleep and Lifestyle Clinic Employer

    Email: grant@sleepandlifestyle.com.au

    Phone: 0428105594


    Tania Thornton

    Bunnings Employer

    Email: Tuggeranongopmgr@bunnings.com.au

    Phone: 02 6234 2000




    Timeline

    Senior Onboarding Officer

    Services Australia
    02.2024 - Current

    Replenishment Team Member

    Bunnings Warehouse
    02.2024 - Current

    IT System Administrator

    Sleep And Lifestyle Clinic
    02.2022 - 05.2025

    Cert II in Information, Digital Media and Technology

    12-2021

    Inventory Expert

    Bunnings Warehouse
    11.2021 - 02.2024

    2021-1 ACT Senior Secondary

    11-2021

    Astrophysics

    Australia National University
    05.2020 - 20211

    ACT Senior Secondary Certificate -

    Lake Tuggeranong College
    02.2020 - 20211

    Subway Crew Member

    Subway
    04.2019 - 12.2021
    Nicholas LalorAdministration