Nicholas Lalor
Administration
Calwell
Summary
Passionate about promoting simple and high quality service to stakeholders and customers. Proficient in customer service inline with best practices. Studied at ANU from start to finish of college and successfully completed the ANU Extension program for Astrophysics. Seeking to use interpersonal and relationship-building skills to progress to develop further knowledge and skills.
Overview
6
6
years of professional experience
6
6
Certifications
Work History
Senior Onboarding Officer
Services Australia
02.2024 - Current
- Provide advice and assistance to candidates, managers and recruitment teams in relation to moderately complex issues, the onboarding process and the status of requests. Responses may also regard routine enquiries, straight forward matters and some decisions policy, procedures and working standards.
- Independently self allocate work and manage workload. Supervision limited to complex tasks or unfamiliar situations.
- Effectively communicate with key stakeholders both internally and externally for increased collaboration.
- Drives innovation within department by promoting creative thinking and supporting new initiatives.
IT System Administrator
Sleep And Lifestyle Clinic
02.2022 - 05.2025
- System administration of server, network and desktop infrastructure.
- System, analysis and issue identification.
- Provision of help desk services to staff members.
- Preparation of reports, system documentation and client communication.
- Developed and implemented performance improvement strategies and plans to promote
- System implementation and remediation.
Replenishment Team Member
Bunnings Warehouse
02.2024 - Current
- Demonstrated adaptability by quickly adjusting to changes in priorities or work assignments while maintaining strong performance levels.
- Supported efficient load processing by accurately staging pallets for easy access to merchandise during replenishment activities.
- Collaborated with team members to efficiently complete daily replenishment tasks, ensuring optimal product availability.
Inventory Expert
Bunnings Warehouse
11.2021 - 02.2024
- Working within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Actively listened to customers; requests, confirming complete understanding before addressing concerns. Performed data entry and completed proper paperwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Subway Crew Member
Subway
04.2019 - 12.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
ACT Senior Secondary Certificate -
Lake Tuggeranong College
Greenway, 123 Cowlishaw St, ACT 02.2020 - 20211
Astrophysics
Australia National University
Acton, Canberra, ACT 05.2020 - 20211
Skills
Administrative support
Excellent Communication
Agile prioritisation
Organisation skills and attention to detail
Teamwork and Collaboration
Certification
2021-1 ACT Senior Secondary
Additional Information
Katie Fleming
Services Australia Line Manager
Email: Katie.Fleming@servicesaustralia.gov.au
Phone: 02 61330357
Grant Willson
Sleep and Lifestyle Clinic Employer
Email: grant@sleepandlifestyle.com.au
Phone: 0428105594
Tania Thornton
Bunnings Employer
Email: Tuggeranongopmgr@bunnings.com.au
Phone: 02 6234 2000
Timeline
Senior Onboarding Officer
Services Australia
02.2024 - Current
Replenishment Team Member
Bunnings Warehouse
02.2024 - Current
IT System Administrator
Sleep And Lifestyle Clinic
02.2022 - 05.2025
Cert II in Information, Digital Media and Technology
12-2021
Inventory Expert
Bunnings Warehouse
11.2021 - 02.2024
2021-1 ACT Senior Secondary
11-2021
Astrophysics
Australia National University
05.2020 - 20211
ACT Senior Secondary Certificate -
Lake Tuggeranong College
02.2020 - 20211
Subway Crew Member
Subway
04.2019 - 12.2021
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