Summary
Overview
Work History
Education
Technical Skills
References
Timeline
Generic

Nicholas Rogers

Armstrong Creek,VIC

Summary

I have a strong background with an unblemished record in customer service and a proven track record of a strong work ethic that allows me to complete multiple tasks with competing priorities under pressure.

Overview

3
3
years of professional experience

Work History

Delegate Planner

NDIS
11.2023 - Current
  • Project Support and assisted management of a team of Participant Support Officers and Delegates
  • Enquiries Management and setting priorities for over 150,000 participants
  • Provide expertise and technical knowledge of various different areas to Participant Support Officers
  • Working with relative independence with limited direction while delivering high quality outcomes
  • Manage relationships with internal stakeholders to achieve work expectations
  • Converse with external state holders to build NDIS plans for participants
  • Provide feedback and support to team members on various specialist topics
  • Monitor and quality check work is completed by the team is completed within the directed guidelines

Participant Support Officer

NDIS
06.2022 - 11.2023
  • Manage sensitive and difficult enquiries in relation to customer service.
  • Manage documents received in line with the document management guidelines
  • Train and upskill new Participant Support Officers, as well as be first day contact for them.
  • Communicating with external stake holders to ensure a customer focused experience.
  • Support and Assist fellow team members with actioning complex tasks.
  • Complete assigned tasks in a timely and efficient manor
  • Facilitate beanbag and assistance sessions for fellow team members.
  • Develop and maintain relationships with both internal and external parties.

Administration Assistant - Trainee

Partners In Training Australia
04.2021 - 04.2022
  • Data entry and consolidation into different data management programs
  • Managing on campus stock and supplies
  • Resource Management
  • Meeting mandated timelines in completing tasks in a timely manor

Education

Certificate III in Business -

Partners in Training Australia

Certificate In CISCO Networking -

Chisholm

VCE Certificate -

St Paul’s Anglican Grammar School

Technical Skills

High proficiency in computer programming including multiple software packages such as Microsoft Office (Teams, Outlook, Word, Excel), SAP and Salesforce.

References

  • Ilia Anevski, Planner Team Leader - NDIS, 0432 217 554, ilia.anevski@ndis.gov.au
  • Angelique Barallon, Assistant Director - NDIS, 0475 040 027, angelique.barallon@ndis.gov.au

Timeline

Delegate Planner

NDIS
11.2023 - Current

Participant Support Officer

NDIS
06.2022 - 11.2023

Administration Assistant - Trainee

Partners In Training Australia
04.2021 - 04.2022

Certificate III in Business -

Partners in Training Australia

Certificate In CISCO Networking -

Chisholm

VCE Certificate -

St Paul’s Anglican Grammar School

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Nicholas Rogers