Summary
Overview
Work History
Education
Skills
Recommendationsreceived
References
Timeline
Generic
Michelle Corby

Michelle Corby

Millendon,WA

Summary

Resourceful professional Bringing over 20 years of experience with in-depth understanding of business operations. Excellent communication, interpersonal and planning skills with an analytical approach to solving routine and complex problems. In hope to secure a position to utilize passion, integrity, and skills in hope to courier progression with a strong focus on achievement in a positive nurturing culture.

Overview

9
9
years of professional experience

Work History

Delegate to the CEO, Planner, and Appointed Fire Warden

National Insurance Disability Association (NDIS)
10.2019 - Current
  • Coordination of contact officers (Fire wardens, first aid officers, HSR Officers) including recruitment, scheduling training, and maintaining records maintaining compliance and legislation
  • Coordination and Training staff
  • Work allocation
  • Rosters
  • Reporting
  • Data Entry
  • Stock control
  • Assisting property manager
  • Fluent in multiple departments including administration, bookings, reception, recruitment, training new staff, approving funding, and coordinating in projects department with State manager and upper management.

Site Manager

Essential Personnel Lifestyles Marwick House
03.2018 - 10.2019
  • Managing Marwick House (Marwick house provides respite and support to people with disabilities)
  • Administration
  • Bookings
  • Implementing NDIS plans
  • Service agreements and Audits
  • Property Management
  • Recruitment, training new staff, Performance, and performance management of staff
  • Scheduling training
  • Maintaining records
  • Implementing compliance and legislation
  • Coordination
  • Work allocation
  • Rosters
  • Reporting
  • Data Entry
  • Stock control, maintain vehicle logs and maintenance
  • Working in unison with the CEO and upper management
  • Emergency response 24hrs when required.

Dispatcher/ Administration/Reception

China Southern Flying College
11.2015 - 03.2018
  • Customer service
  • Assisting Compliance officer to maintain compliance and legislation update records
  • Administration
  • Flight bookings
  • Reception
  • Training new staff
  • Work allocation
  • Rosters
  • Reporting
  • Data Entry
  • Stock control, maintaining vehicle and aircraft logs and maintenance
  • Working in unison with the CEO, Upper management, and Aircraft engineers
  • Ramping in and out aircraft
  • Booking flights
  • Monitoring student and updating student records and tracking progress
  • Uniform orders and distribution
  • Stationery supplies and stock control
  • Assisting Student Services
  • Liaising with Engineering scheduling maintenance
  • Activating emergency response
  • Communication with pilots via communication systems
  • Teaching students learning English.

Education

Diploma - Business Administration And Management

Australian Institute of Fitness
Perth
12.2006

Skills

  • Over 20 years' experience working within resources sector
  • Skills including but not limited to administration, Coordination, assisting Project offices
  • Proficient in all Microsoft Office products "OS," interfaces computer programs and ability to learn and adapt quickly to new systems
  • Ability to work in team and autonomously in fast paced and dynamic environment representing strong work ethic and ability to adapt to change
  • Executive administrative skills, strong attention to detail and time management skills
  • High organisational skills to coordinate mobilisation and compliance requirements
  • Develop and maintain professional interpersonal skills with all personnel and stakeholders
  • Maintaining reputation through commitment to participant satisfaction and strong client relationships
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Maximized productivity by keeping detailed records of daily progress, identifying and rectifying areas for improvement
  • Maintained customer satisfaction with forward-thinking Person-centred strategies focused on addressing needs and resolving concerns

Recommendationsreceived

  • Rob (assistant to the state manager), 11/15/2023, M. A. S. S. I. V. E. well done for your support with the rollout of 3P Transition. WA Leaders have been on the ground across various sites talking to our teams, seeing all the great work you are doing and more importantly seeing how you are supporting others through the change. Working with leaders and peers working together through questions providing virtual and on the ground assistance. Shout for your collaborative approach and display of NDIA Values. Valuing People, Growing Together, Aiming Higher and Taking Care. Thank you on behalf of your State Manager Barbie Lundgren and the WA Director Group.
  • Beth (Team Leader service delivery), 10/16/2023, A big shout out to Michelle for assisting with urgent plans at very short notice. Michelle your flexibility and willingness to assist our participants to have positive outcomes does not go unnoticed. Thank you for all your hard work.
  • Ingrid (Director Service Delivery), 09/22/2023, Thank you for supporting your team by picking up additional work that due to unforeseen circumstances had to be reallocated at short notice. Your dedication to each participant and the delivery of high-quality plans is a credit to your work ethic.
  • Davina (Team Leader Projects), 09/09/2022, I would like to thank Michelle for her hard work and dedication to the WA ILO Project Team. Michelle was a real team player who showed so much enthusiasm for ILO and was keen to take on new tasks and opportunities as she progressed to a Planning role. Thanks so much Michelle - you are missed in the team!
  • Ed (State Manager), 05/27/2022, Great display of resilience and participant focus in response to the recent changes to how we are managing legacy ILOs in WA. Very positive and proactive management of this change. You acknowledge the disruption by then just swung into action to ensure you were working proactively to optimise our capacity to support participants. Thanks, and well done. You are a great asset to the Agency, and I am very pleased that you enjoy the world of ILO!
  • Darline (Business support officer), 12/22/2021, Michelle is a major team player who has been there for our entire team nonstop for months. Whether it be a quick assist or query, or in-depth training Michelle has been there for us all day in and day out. I feel we are lucky to have such a flexible, knowledgeable, and friendly team member to be there and Michelle certainly goes over and above. A true asset to the team and to the NDIS
  • Courtney (Director Service Delivery), 09/14/2021, Big Shout Out to Michelle!! For her amazing support and being absolutely responsive in the recent fire evacuation.
  • Christine (Business support officer), 07/28/2021, I have worked with Michelle as BSO at Front of House Joondalup since April 2021, when I commenced as a new employee. Michelle has taught me a great deal of my tasks, sharing her experience from working in various roles at NDIS. She has provided back up at reception, ensuring that our participants receive the best service, and that privacy and security is maintained. She has been a wealth of information, teaching and showing me the correct procedures and where to locate directions and navigating the NDIS system practice guides and operating procedures. Michelle has also spent time carefully and patiently teaching other new Business Support Officers who have since commenced with NDIS despite having her own duties to perform. She is always willing to assist and looks for ways to improve our services for NDIS participants. Thank you, Michelle.

References

  • David Doughety, National Disability Insurance Agency Team Leader, 0436 648 863
  • Graeme Dargie, National Disability Insurance Agency Team Leader, 0475 977 091

Timeline

Delegate to the CEO, Planner, and Appointed Fire Warden

National Insurance Disability Association (NDIS)
10.2019 - Current

Site Manager

Essential Personnel Lifestyles Marwick House
03.2018 - 10.2019

Dispatcher/ Administration/Reception

China Southern Flying College
11.2015 - 03.2018

Diploma - Business Administration And Management

Australian Institute of Fitness
Michelle Corby