Summary
Overview
Work History
Education
Skills
Hobbies
Additional Information
Timeline
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Nicholas Thaw

Summary

Recently completed Certificate II - Electrotechnology at Tafe Queensland hoping to peruse an apprenticeship within the HVAC Trade direction. Whilst completing my senior years I also completed Engineering and Trade School techniques to further my direction in one day completing a Trade Certificate III.


I'm a highly motivated individual with experience in customer service and sales which has been developed during my time working at Woolworth's. Skilled in understanding safe work practices and understanding my surroundings while completing any tasks at hand.


I have strong communication skills and understand customer service relationships to ensure the end product delivered is all about customer satisfaction. I'm both reliable & versatile and see myself becoming an important team member of a company moving into the future.






Overview

3
3
years of professional experience

Work History

Online Personal Shopper

Woolworth's
07.2021 - Current
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
  • Constantly met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labelled, temperature-appropriate storage pending customer pickup.
  • Memorized store layout and planograms to fulfill orders using shortest, most efficient routes.
  • Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
  • Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.

Front End Cashier

Woolworth's
07.2021 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
  • Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when required.

Night Shift Filler

Woolworth's
07.2021 - Current
  • Improved inventory accuracy by diligently restocking shelves and ensuring correct product placement.
  • Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
  • Increased customer satisfaction with timely and accurate stocking of products in their designated areas.
  • Unloading arriving product stock and moved to store display areas.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.

Education

All Saints Primary School
Brisbane, QLD

Certificate II - Electrotechnology

Tafe Queensland
Bracken Ridge QLD
12.2023

Certificate II - Engineering Technology

TAFE Queensland
Bracken Ridge, QLD
2018

Senior Year 12 Completed

Padua College
Kedron, QLD
2017

Skills

Best safe hand tool handling and requirements

Best safe practices working with a trade / Conduct Take 5's

Completed CPR Training

Verbal & written communication - following directions

Fast learning and being part of a team environment

IT experience and understand computer awareness

Fully reliable and flexible with work commitments

Hobbies

Play soccer for Pine Hill

Like Camping & Fishing

Additional Information

References Below


  • Conner Munce - Real Estate Agent Brisbane / 0487 682 290
  • Josh Gayton - Australian Defence Force / 0415 831 516


Timeline

Online Personal Shopper

Woolworth's
07.2021 - Current

Front End Cashier

Woolworth's
07.2021 - Current

Night Shift Filler

Woolworth's
07.2021 - Current

All Saints Primary School

Certificate II - Electrotechnology

Tafe Queensland

Certificate II - Engineering Technology

TAFE Queensland

Senior Year 12 Completed

Padua College

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Nicholas Thaw