Nicholas Waller
Ashbury, Sydney,NSW
Summary
A dynamic and person-oriented professional with a solid background in retail management, coupled with hands-on exposure to aviation freight operations. Possessing a keen eye for detail and exceptional interpersonal skills honed through delivering top-notch customer service in a high-demand retail setting. Eager to leverage my diverse skill set and passion for aviation into a rewarding career in aviation management. Committed to fostering operational efficiency, driving customer satisfaction, and contributing positively to the growth and success of the aviation industry.
Overview
8
8
years of professional experience
Work History
Retail Assistant
Kingsgrove Sports
Kingsgrove, Sydney, NSW
11.2022 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
Assistant in Freight Operations
Macquarie Pilot Centre
Tamworth, NSW
10.2015 - 10.2015
- Experience in aviation freight operations for mail distribution.
- Assisted in flight preparation and execution.
- Facilitated client interactions for commercial flight operations.
Education
Bachelor of Aviation (Management) - Aviation Management
University of NSW
Sydney NSW12-2023
Graduate Diploma of Flying - Aviation
University of NSW
Sydney, NSW03-2022
High School Diploma -
Warialda High School
Warialda NSW12-2018
Skills
- Complex Problem-Solving
- Product Knowledge
- Effective Communication Abilities
- Teamwork and Collaboration
- Customer Service
- Active Listening
- Team Leadership
- Multitasking
- Between Intermediate and Advanced Excel Skills
Affiliations
- Enjoy sports of any kind.
- Scale modeler of historical vehicles and dioramas.
Accomplishments
- Semi-finalist in rotary public speaking competition.
- Senior Resident for student accommodation in charge of resident wellbeing and safety.
- School captain.
Timeline
Retail Assistant
Kingsgrove Sports
11.2022 - Current
Assistant in Freight Operations
Macquarie Pilot Centre
10.2015 - 10.2015
Bachelor of Aviation (Management) - Aviation Management
University of NSW
Graduate Diploma of Flying - Aviation
University of NSW
High School Diploma -
Warialda High School
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