Enthusiastic 20 year old with a passion for sales and customer service. A quick learner & advanced communicator with excellent presentation.
Holding experience within customer service and sales roles, with multiple well-known companies. Keen to further career development in customer relations.
Overview
2
2
years of professional experience
Work History
Team Member
McDonald's
04.2024 - Current
Front of house customer greeting & interaction, taking orders, upselling and handling transactions efficiently & accurately to ensure a positive customer experience.
Resolution of customer inquiries and complaints in a friendly, efficient and professional manner.
Assisted in inventory control by restocking supplies, supervising & inspecting deliveries while reporting shortages to management. Ensured all items properly stored and rotated to maintain freshness.
Involved in various logistical tasks, such as preparing food, cleaning and maintaining the franchise, collaborating with other team members and departments to achieve common goals.
Crew Trainer
Red Rooster
03.2023 - 04.2024
As crew trainer, gaining experience educating and training new team members on customer service, sales and operational procedures.
Gained experience with customer service skills and strategies.
Responded to customer complaints with empathy and understanding.
Developed basic cash handling and point-of-sale system experience.
Cafe All-Rounder
The Coffee Club
10.2022 - 02.2023
Provided high quality customer service in a fast-paced environment.
Sold products to customers, alongside completing all restaurant operations including managing opening and closing procedures.
Managed the franchise's social media, with targeted advertising for local shoppers.
Senior Team Member (Promoted from Team Member) KYC Analyst at JP Morgan Chase & Co.Senior Team Member (Promoted from Team Member) KYC Analyst at JP Morgan Chase & Co.