Nicky Lothian
Coffs Harbour,Australia
Summary
Dedicated administration officer with 3 years of experience, and 5 years of customer service expertise. Holding a Certificate III in Business and a Certificate IV in Business Administration, I possess a strong foundation in organizational operations, effective communication, and problem-solving. Adept at handling a variety of administrative tasks including data entry, scheduling, document management, and client support. Highly skilled in streamlining office processes to enhance efficiency and contribute to team success. Eager to leverage my skills and further expand my administrative expertise in a dynamic work environment.
Overview
7
7
years of professional experience
Work History
Rostering and Administration Officer
Livable Limited
04.2024 - Current
- Create and manage the development of the master roster (ongoing) for Coffs Harbour, Port Macquarie, and Grafton.
- Liaise with participants regarding cancellations, changes to their service roster, and support.
- Remained compliant within the award, ensured staff met their contract hours, and liaised with department managers to prevent overtime.
- Carry out and support on-call after-hours processes.
- Assisted with special projects assigned by management when required.
- Provided administrative support to the operations team, including typing letters, filing documents, marketing, and scanning and copying documents when necessary.
- Sorted invoices for the accounting department for monthly reconciliation.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Coordinated maintenance schedules for vehicles in the fleet.
- Prepared materials and reports for NDIS and aged care compliance audits using Excel spreadsheets and CRM systems.
- Assisted in the recruitment and interviewing process, and provided administrative support to hiring managers.
- Create service agreements in accordance with participants' NDIS plan/budget.
- Prepare monthly statements for the aged care department.
Customer Engagement Officer
Livable Limited
04.2022 - 04.2024
- Provide high-quality, professional customer service face-to-face, via telephone, and via email for Coffs Harbour, Port Macquarie, and Grafton, and the surrounding areas.
- Received and responded to customer inquiries, and forwarded them to the relevant department.
- Assisted with special projects assigned by management when required.
- Provided administrative support to the operations team, including typing letters, filing documents, marketing, and scanning and copying documents when necessary.
- Sorted invoices for the accounting department for monthly reconciliation.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Coordinated maintenance schedules for vehicles in the fleet.
- Prepared materials and reports for NDIS and aged care compliance audits using Excel spreadsheets and CRM systems.
- Assisted in the recruitment and interviewing process, and provided administrative support to hiring managers.
Sales Assistant
City Chic
09.2021 - 04.2022
- Created a diverse and inviting environment for customers by ensuring the best customer experience.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Maintained and met established KPIs related to customer satisfaction and sales targets.
- Provided administrative support when requested by management.
- Performed regular price checks to ensure competitive pricing.
Team Member
Kmart
05.2018 - 01.2021
- Restocked and organised merchandise in front lanes
- Helped customers complete purchases, locate items and reward programs
- Performed cash reconciliation daily
- Maintained accurate system inventory by correctly inputting data changes
- Replenished sales floor merchandise and organised shelves, racks and bins.
Education
Certificate IV Business Administration
Australian College of Commerce And Management
04-2024
Certificate III Business
Australian College of Commerce And Management
04-2023
Skills
- Collaborative team player
- Culturally diverse
- Administrative support
- Detail-Oriented approach
- Document management
- Critical thinking
References
- Mel Broad, Livable Limited, 0402 621 199
- Kelly Patterson, ETC Ltd, 0407 126 166
- Kale Reddie, Personal Reference, 0447 310 243
Timeline
Rostering and Administration Officer
Livable Limited
04.2024 - Current
Customer Engagement Officer
Livable Limited
04.2022 - 04.2024
Sales Assistant
City Chic
09.2021 - 04.2022
Team Member
Kmart
05.2018 - 01.2021
Certificate IV Business Administration
Australian College of Commerce And Management
Certificate III Business
Australian College of Commerce And Management