Nicky Shaw

Dynamic Learning and Development leader with a robust background in the Community Services sector, recognised for designing and implementing effective learning programs that significantly improve staff competency and retention. Demonstrates expertise in strategic planning and operational improvement while fostering collaborative environments. Successfully led cross-functional teams to achieve organisational goals, driving positive change through innovative solutions. Committed to creating empowering learning atmospheres that support continuous improvement and enhance overall performance.

• Certificate IV in Training and Assessment, Training Services Australia, 2019
• Therapeutic Crisis Intervention (TCI) Trainer, 2012 - Present

• Played for England Cricket Team (1999-2010)
• One Day International Cricket World Cup Winner (2009)
• T20 International Cricket World Cup Winner (2009)
• Played for Western Australian Cricket Team/Scorchers (2011-2012)
• Cricket Commentator for Kayo, cricket.com.au, and ABC
• South Perth CC Coach and Board Member (2010-2023)
• Cricket Coach for the Australian Cricketers Association

Leading Contemporary Learning and Development:

• Strategic Leadership: Develops and implements L&D strategies aligned with organisational goals. Oversees L&D function to achieve business objectives. Builds a high-performing L&D team.
• Curriculum Design: Conducts needs assessments to identify learning gaps. Develops engaging and effective learning programs. Aligns learning objectives with organisational outcomes. Utilises instructional design models (ADDIE, SAM, AGILE).
• Project Management: Manages multiple L&D projects simultaneously. Develops project plans, timelines, and budgets. Monitors project progress and makes necessary adjustments. Ensures projects are delivered on time and within budget.
• Evaluation: Designs and implements evaluation plans. Collects and analyses data to measure program impact. Uses evaluation findings to improve programs.
• Delivery Mode Expertise: Selects appropriate delivery modes face-to-face, online, blended). Develops engaging online learning experiences. Facilitates effective face-to-face workshops and training sessions.

Building Effective Teams and Relationships:

• Stakeholder Management: Builds and maintains relationships with key stakeholders. Manages expectations and resolves conflicts. Collaborates with stakeholders to achieve shared goals.
• Communication: Effectively communicates L&D initiatives to diverse audiences. Develops clear and concise written materials. Delivers engaging presentations.
• Interpersonal Skills: Builds rapport and trust with colleagues and stakeholders. Actively listens to others' perspectives. Resolves conflicts constructively.
• Negotiation: Influences stakeholders to support L&D initiatives. Builds consensus and resolves disagreements. Achieves win-win outcomes.

Promoting Innovative Learning and Development Initiatives:

• Analytical Skills: Collects and analyses data to identify L&D needs. Identifies trends and opportunities for improvement. Evaluates the effectiveness of L&D programs.
• Strategic Thinking: Aligns L&D initiatives with organisational strategy. Develops innovative solutions to L&D challenges. Anticipates future L&D trends.
• Written Communication: Develops clear and persuasive L&D proposals. Writes effective reports and presentations. Communicates complex ideas clearly and concisely.

Analytical, Organisational, and Project Management Skills:

• Strategic Planning: Develops long-term L&D plans aligned with organisational goals. Aligns L&D initiatives with organisational priorities. Identifies resource requirements for L&D activities.
• Organisational Skills: Prioritises tasks and manages workload effectively. Creates and maintains efficient systems and processes. Delegates tasks appropriately.
• Project Management: Manages complex L&D projects from inception to completion. Uses project management tools and methodologies. Monitors project progress and makes adjustments as needed.

Leadership, Staff Development, and Performance:

• Child Protection Expertise: Understands the child protection system in WA. Knows relevant legislation and policies. Aware of the challenges faced by child protection workers and therapeutic care workers.
• Cultural Competency: Understands the cultural complexities of Aboriginal and CaLD communities. Incorporates cultural considerations into L&D programs. Builds relationships with Aboriginal and CaLD communities.