Nicol Buckingham
Noosa Heads,QLD
Summary
Attentive Customer Service & Sales Representative with many years achieving customer service satisfaction. Independent and quick thinking team player seeking a role offering increased responsibility.
Overview
15
15
years of professional experience
Work History
Customer Admistration / Showroom Manager
Aidacare
07.2023 - Current
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Managed inventory levels for optimal stock availability
- Developed strong relationships with vendors, Showing exclusive product lines for the showroom.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Coordinated special events and promotions to showcase new products and drive sales growth.
- Daily running of showroom/admistration overseeing staff
Store Manager
Mobility Caring
06.2021 - 06.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Guest Service Agent
Mantra French Quarter
09.2018 - 06.2021
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Provided guest assistance, including recommendations for tourist attractions.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Recommended hotel services or amenities that guest may find useful.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Responded to all customer inquiries thoroughly and professionally.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Housekeeping
Mantra French Quarter
02.2016 - 09.2018
- Provided excellent cleaning service while operating in a fast-paced environment with multiple interruptions.
- Performed thorough cleaning tasks while spending the majority of the day walking, twisting, bending, pushing and pulling.
Receptionist
Markit Graphics
02.2010 - 07.2015
- Answered telephone inquiries from clients, vendors and the public.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Corresponded with clients through email, telephone or postal mail.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Greeted customers and visitors in-person and via telephone calls.
Education
High School Diploma - undefined
Lincoln High School
Lincoln, Canterbury2000
Skills
- Local attraction knowledge
- Guest complaint resolution
- Guest Services Agent training
- Guest check-in
- Customer service
- Guest communication
- Account management
- Guest inquiry resolution
- Exceptional time management skills
- Active listening skills
- Cash handling and management
- Credit card processing
- Excellent work ethic
- Positive and friendly
Referees
Kellie Connor
Front Office Manager
Mantra French Quarter
0402273551
Lea-Anne Fletcher
Executive HouseKeeper Mantra French Quarter
0422192495
Timeline
Customer Admistration / Showroom Manager
Aidacare
07.2023 - Current
Store Manager
Mobility Caring
06.2021 - 06.2023
Guest Service Agent
Mantra French Quarter
09.2018 - 06.2021
Housekeeping
Mantra French Quarter
02.2016 - 09.2018
Receptionist
Markit Graphics
02.2010 - 07.2015
High School Diploma - undefined
Lincoln High School
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