Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicola Case

Nowra,NSW

Summary

Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details.

Am now looking to return to work in a retail position where I can work as part of a team, assist customers with their needs and have career growth opportunities.

Overview

16
16
years of professional experience

Work History

Aged Care Worker

Australian Unity
10.2017 - Current
  • Enhanced clients quality of life by providing compassionate and attentive care.
  • Maintained a clean and safe living environment for all clients, ensuring their wellbeing.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Scheduled and accompanied clients to medical appointments.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted residents with daily living tasks, promoting independence and dignity.
  • Continually updated knowledge in aged care practices by attending professional development courses regularly.
  • Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.

Restaurant Waitress

Bomaderry Bowling Club
11.2010 - 10.2017
  • Enhanced customer satisfaction by providing attentive service.
  • Streamlined dining experience for guests by efficiently managing food orders and delivering meals promptly.
  • Maximized table turnover rate with timely seating of new customers and effective coordination with the kitchen staff.
  • Maintained a clean and organized dining area, ensuring a comfortable atmosphere for all patrons.
  • Collaborated closely with other team members to provide seamless service during busy shifts.
  • Accurately recorded orders and relayed dietary restrictions to the kitchen staff, ensuring customer satisfaction.
  • Assisted in training new waitstaff, sharing best practices for excellent service and efficiency.
  • Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
  • Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
  • Processed payments accurately using various payment methods while upholding company policies regarding cash handling procedures.

Retail Worker

Ababy
08.2008 - 09.2017
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Streamlined inventory management for improved product availability and reduced stock discrepancies.
  • Delivered exceptional customer service with a friendly demeanour, resulting in increased repeat business.
  • Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Collaborated with team members to execute store promotions and sales events, driving revenue growth.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.

Education

Certificate of Clinical Hypnotherapy

Hypnotherapy Learning Hub
04.2023

Certificate Three in Individual Support

Karben Training Solutions
08.2020

Skills

  • Personal Hygiene Assistance
  • Meal Preparation
  • Housekeeping
  • Problem-Solving
  • Time Management
  • First aid and safety
  • Strong Ethics
  • Incident Reporting

Timeline

Aged Care Worker

Australian Unity
10.2017 - Current

Restaurant Waitress

Bomaderry Bowling Club
11.2010 - 10.2017

Retail Worker

Ababy
08.2008 - 09.2017

Certificate of Clinical Hypnotherapy

Hypnotherapy Learning Hub

Certificate Three in Individual Support

Karben Training Solutions

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Nicola Case