Nicola Nerissa
Adelaide ,SA
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Process Worker
Adelaide Poultry Pooraka (Baiada)
Pooraka, South Australia
06.2023 - Current
- Sorted and packaged products to prepare for processing or shipment.
- Weighed or counted items for distribution to conform to company standards.
- Performed quality control checks on products to ensure they met customer requirements.
- Notified team leader of product discrepancies and equipment malfunctions.
- Worked effectively in damp and cold conditions to safely process chicken.
- Recorded quantity, product type and weight for quality control purposes.
- Weighed, wrapped and labeled chicken products.
- Inspected chicken products to identify defects and remove deficient products from line.
Social Media Manager
UMKM
Jakarta, Indonesia
02.2022 - 07.2022
- Used editing and graphic design tools to create content and visuals for social channels.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
- Engaged with and responded to online audience through relevant comments.
- Developed and implemented strategic social media marketing plans.
- Prepared monthly calendar to manage online content across multiple platforms.
- Contributed ideas during strategic and conceptual brainstorming sessions.
- Collaborated with public figures, companies and press to boost and enhance brand on social media.
- Produced films and other video products, regulating distribution and operating film library.
Restaurant Hostess
Benjarong Restaurant, Dusit Thani Hotel
Dubai, United Arab Emirates
01.2021 - 06.2021
- Maintained dining and food service areas to maximize safety and cleanliness.
- Provided exceptional service that reflected restaurant standards and core values.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests and sat customers at tables or in waiting areas.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Explained QR code scanning for electronic menu access.
- Greeted customers, answered questions and recommended specials to increase profits.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Food and Beverage Service Assistant
Red Sky Restaurant, Centara Grand at Centralworld
Bangkok, Thailand
01.2020 - 06.2020
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
Barista Trainee
KOI the
Jakarta, Indonesia
11.2018 - 12.2019
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Collected payments and provided accurate change.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Described menu items to customers and suggested products based on stated preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Salesperson
JBL
Jakarta, Indonesia
05.2018 - 10.2018
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Demonstrated product features to align with customer needs.
- Presented products and services to prospective and existing customers to meet client needs.
- Gathered information from clients to create solutions that achieved business needs and desires.
Event Coordinator Intern
The Meydan Hotel
Dubai, United Arab Emirates
10.2017 - 04.2018
- Initiated negotiations with vendors and subcontractors to meet event budget.
- Managed catering services, audio-visual services and housekeepers.
- Communicated event timelines to stakeholders for on-time event execution.
- Organized corporate luncheons, dinners, conferences and special events.
- Designed and maintained spreadsheets documenting vendor, facility and guest information.
- Recommended money-saving strategies for events to bring costs within budget.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Coordinated vendors, timelines and budgets for events.
- Tracked payments, balances and registrations for various events.
- Negotiated with vendors to achieve most favorable terms.
- Selected chefs or catering companies to prepare food for events.
- Produced contracts and invoices for events and monitored fee collection.
Creative Marketing Intern
Optimo Global
Jakarta, Indonesia
02.2017 - 07.2017
- Developed social media content and campaigns and analyzed metrics to capture trends and opportunities.
- Attended meetings and worked collaboratively with cross-functional teams to brainstorm new ideas.
- Executed marketing communications to increase brand awareness and visibility and influence customer buying decisions.
- Planned advertising campaigns for online, print and other mediums.
- Developed marketing strategies based on corporate objectives and market trends.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Evaluated marketing personnel and offered constructive feedback on ways to improve.
Banquets Food Service Waiter
Swiss Bell
Jakarta, Indonesia
08.2016 - 12.2016
- Provided exceptional service to high volume of daily customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Prepared serving and appetizer trays and set tables in setup for events.
- Verified food tray contents and transported each from kitchen to banquet hall.
Inside Sales Marketing Representative
Kawasaki
Jakarta, Indonesia
06.2016 - 07.2016
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Collaborated with team members to determine strategic sales approaches.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Posed as models for advertising, artistic creation and display of goods.
Education
Bachelor of hospitality Management - Hotel Business
Podomoro University
Jakarta07.2020
Skills
- Team Building
- Interpersonal Skills
- Productivity and Efficiency
- Attention to Detail
- Fast-Paced Environment
- Flexible Schedule
- Heavy Lifting Capacity
- Quick Learner
- Strong Work Ethic
- Customer Service
- Multitasking
- Working with Diverse People
Languages
Indonesian
Native/ Bilingual
English
Full Professional
French
Limited
Chinese (Mandarin)
Elementary
Thai
Elementary
Korean
Limited
Timeline
Process Worker
Adelaide Poultry Pooraka (Baiada)
06.2023 - Current
Social Media Manager
UMKM
02.2022 - 07.2022
Restaurant Hostess
Benjarong Restaurant, Dusit Thani Hotel
01.2021 - 06.2021
Food and Beverage Service Assistant
Red Sky Restaurant, Centara Grand at Centralworld
01.2020 - 06.2020
Barista Trainee
KOI the
11.2018 - 12.2019
Salesperson
JBL
05.2018 - 10.2018
Event Coordinator Intern
The Meydan Hotel
10.2017 - 04.2018
Creative Marketing Intern
Optimo Global
02.2017 - 07.2017
Banquets Food Service Waiter
Swiss Bell
08.2016 - 12.2016
Inside Sales Marketing Representative
Kawasaki
06.2016 - 07.2016
Bachelor of hospitality Management - Hotel Business
Podomoro University