Sports
Nicola Rocco
Waiter
Busby,Nsw
Summary
Communicative [Job Title] dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Head Waiter
Lilys Cafe
Prestons, Nsw
11.2022 - 07.2023
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Stayed up-to-date on menu changes to help customers make food choices.
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Head Waiter
Gemelli Restaurant
Liverpool, NSW
05.2018 - 12.2019
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Stayed up-to-date on menu changes to help customers make food choices.
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Owner/Operator
Divinfollia
Castelbuono , Palermo Italy
05.2013 - 05.2016
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Manager
Greystone Steakhouse
San Diego , U.S.A
03.2000 - 03.2008
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
01.1971 - 03.1973
Skills
Food and beverage pairings
undefinedInterests
Timeline
Head Waiter - Lilys Cafe
11.2022 - 07.2023
Head Waiter - Gemelli Restaurant
05.2018 - 12.2019
Owner/Operator - Divinfollia
05.2013 - 05.2016
Manager - Greystone Steakhouse
03.2000 - 03.2008
Randwick Boys High - High School Diploma,
01.1971 - 03.1973
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