Nicola Whittle
Somerset,TAS
Summary
Proven track record of enhancing customer satisfaction and maintaining high standards of cleanliness and hygiene at Woolworths Group Ltd. Demonstrates exceptional reliability and a goal-oriented mindset, adept at resolving complaints and fostering positive outcomes. Skilled in store maintenance and fostering professional relationships, significantly increasing return visits.
Overview
5
5
years of professional experience
Work History
Store Team Member
Woolworths Group Ltd
11.2022 - Current
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
Restaurant Team Member
The Hub Derby
05.2022 - 11.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
Store Assistant
Brooks Motor Works
02.2019 - 11.2022
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
Education
Year 12 -
Scotch Oakburn College
Launceston, TAS11.2022
Skills
- Cleanliness and hygiene
- Workplace Safety
- Store maintenance
- Reliability and punctuality
- Goal-oriented mindset
- Brand representation
Timeline
Store Team Member
Woolworths Group Ltd
11.2022 - Current
Restaurant Team Member
The Hub Derby
05.2022 - 11.2022
Store Assistant
Brooks Motor Works
02.2019 - 11.2022
Year 12 -
Scotch Oakburn College
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