Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

NICOLE ADAMS

AUSTRALIA

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Recognized for reliability, motivation, and strong communication skills. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Works incredibly well under pressure and holds immense capabilities for multi-tasking, prioritization and delegation of tasks. Eager to contribute to a dynamic work environment with a focus on growth and innovation. Excited to harness new skills and pursue fresh passions in a role that offers variety and opportunities for development.

Overview

20
20
years of professional experience

Work History

Administration/Manifest Coordinator

Skydive Oz
03.2022 - Current
  • Oversee the overall coordination and management of skydiving schedules and customer bookings
  • Ensure clear and efficient communication coordinating with instructors, pilots and ground crew to facilitate the smooth operations of the day
  • Enhance customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Enhance operational workflows by maintaining well-organized documentation systems and updating records accurately
  • Display strong organizational skills in managing multiple priorities simultaneously without compromising quality or timeliness of work output.
  • Successfully coordinated Skydiving events of over 100 participants

2IC/Dental Assistant

Lake Road Dental
01.2018 - 08.2021
  • Provided comprehensive support to the dental team and assisted with patient care
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanour.
  • Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.
  • Aided in the development of staff training materials, fostering a cohesive team environment focused on continuous improvement.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.

Administration/Bookkeeping Officer

MC Constructions MNC
01.2013 - 08.2021
  • Optimized business procedures, policies, WHS and SWMS through collaborating with Employsure
  • Negotiated contracts with vendors optimally, securing best deals for the business while maintaining excellent working relationships.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.


Manager

Go Vita Settlement City, Port Macquarie
01.2013 - 12.2017
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Customer Service officer

Go Vita
01.2010 - 01.2013

Dispensary Technician / Assistant Manager

Bulahdelah Pharmacy
01.2008 - 01.2010

Pharmacy Assistant

Pacific Palms Pharmacy
01.2004 - 01.2008

Education

Cert IV In Business Management -

TAFE
12.2018

Skills

  • Ability to Work Under Pressure
  • Communication
  • Customer Service
  • Data Entry
  • Work Planning and Prioritization
  • Relationship Building

Accomplishments

Achieved 200hr Yoga Teacher Trainer Certification (Recognised by Yoga Alliance)


Licenced Skydiver (Registered under the Australian Parachute Federation) with 200+ Jumps


References

References available upon request

Timeline

Administration/Manifest Coordinator

Skydive Oz
03.2022 - Current

2IC/Dental Assistant

Lake Road Dental
01.2018 - 08.2021

Administration/Bookkeeping Officer

MC Constructions MNC
01.2013 - 08.2021

Manager

Go Vita Settlement City, Port Macquarie
01.2013 - 12.2017

Customer Service officer

Go Vita
01.2010 - 01.2013

Dispensary Technician / Assistant Manager

Bulahdelah Pharmacy
01.2008 - 01.2010

Pharmacy Assistant

Pacific Palms Pharmacy
01.2004 - 01.2008

Cert IV In Business Management -

TAFE

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