Nicole Adeney
Cranbourne
Summary
Enthusiastic Store Team Member delivers fast, friendly customer service to positively impact customer satisfaction, store profitability and company mission. Executes multiple tasks with superior organisational skills and attention to detail. Available to work flexible schedules, nights, weekends and holidays based on business needs.
Overview
8
8
years of professional experience
Work History
Department 2IC / Store Team Member
Coles Supermarket
03.2021 - Current
- Maintain general knowledge of departments to help customers quickly locate products and merchandise.
- Interact positively with team members and customers to promote commitment to company vision and values.
- Communicate pleasantly and professionally when answering phones and making announcements over PA system.
- Assist customers by answering product-related questions to guide customers through buying process.
- Organise and replenish shelves and backstock to maintain high standards throughout sales floor.
- Manage and direct staff in absence of department managers - including handling complaints, regularly training new staff, and ensuring all duties are completed within the relevant time frame.
Customer Service Assistant/Waitress
La Porchetta
01.2017 - 03.2021
- Successfully operate POS software to input orders and payments.
- Use highly effective communication skills to liaise with customers in-store and over phone.
- Managed over 40 customer calls during peak days.
- Work as part of a team to successfully coordinate duties during peak periods.
- Demonstrated ability to build rapport with new and returning customers.
Education
Certificate III in Tourism -
William Angliss Institute of TAFE
Melbourne, VIC2019
Victorian Certificate of Education (VCE) -
Casey Grammar School
Cranbourne, VIC2014
Skills
- Effective multitasking
- Customer relations
- Conflict mediation abilities
- Motivated attitude
Timeline
Department 2IC / Store Team Member
Coles Supermarket
03.2021 - Current
Customer Service Assistant/Waitress
La Porchetta
01.2017 - 03.2021
Certificate III in Tourism -
William Angliss Institute of TAFE
Victorian Certificate of Education (VCE) -
Casey Grammar School
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