Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NICOLE WALES

61 MINALONG ST TOTTENHAM,NSW

Summary

Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement.

Quick-learning with excellent multi-tasking skills and the ability to problem solve.

Overview

25
25
years of professional experience
1
1
Certification

Work History

BUISNESS MANAGER

LIBERTY OIL AUSTRALIA PTY LTD
ALBERT, NSW
06.2014 - Current
  • Communicate with customers and suppliers positively with particular attention to problem resolution.
  • Oversee office operations for organization by processing vital documentation for all accounts & invoicing
  • Create, manage and execute business plan and communicate company vision and objectives to motivate teams.
  • Assist in recruiting, hiring and training of team members.
  • Manage purchasing, sales, marketing and customer account operations efficiently.
  • Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Delegate daily tasks to employees, streamlining daily progress and efficiency.
  • Negotiate price and service with customers to decrease expenses and increase profit.
  • Build loyal account base and long-term business relationships with customers
  • Manage 9 team members across 3 NSW locations.
  • Admin Lead for NT & Central QLD
  • Oversee and improve deliveries through proactive coordination of daily operations.
  • Scheduled incoming & outgoing stock for all sites in NSW - consisting of internal fleet & 3rd party carriers
  • Stock take (fuels & lubricants) NSW, Central QLD & NT
  • Bank reconciliations, CHQ & cash deposits
  • Monthly P&L reports

GRAIN SAMPLER & WEIGHBRIDGE OPERATOR

GRAINCORP OPERATIONS
TOTTENHAM, NSW
11.2006 - 12.2014
  • Grain Analysis on incoming & outgoing grain samples
  • Assist Site Manager in road & rail operations

ASSISTANT iN NURSING

TOTTENHAM MPHS
TOTTENHAM, NSW
01.2002 - 06.2014
  • Provide customized care according to individual health plan.
  • Organize and manage patient charts and files.
  • Work alongside Registered Nurse to provide patient needs
  • Provide informational resources to patients and families regarding treatments, guidelines and plans.

PRIVATE NANNY

C & E HENDERSON
FORBES, NSW
02.2012 - 05.2013
  • In-home care for 4 month old child

DISABILITY SUPPORT WORKER

ASHLEY BIRKS
TOTTENHAM, NSW
03.2003 - 06.2010
  • Assist with personal care, meal preparation and medications for Quadriplegic
  • Build strong relationships with client to deliver emotional support and companionship.
  • Assist client with daily living needs to maintain self-esteem and general wellness.
  • Maintain safety with tidy, clean and hazard-free home environments.
  • Abide by Workplace Health & Safety protocols

EARLY CHILDHOOD ASSISTANT

TOTTENHAM EARLY CHILDHOOD CENTRE
TOTTENHAM, NSW
01.2000 - 06.2002
  • Administered supervision for children aged 6 weeks - 5yrs.
  • Served as positive role model, promoting healthy interpersonal behaviors.

Education

CERTIFICATE III COMMUNITY SERVICES (AGED CARE)

WESTERN COLLEGE

CERTIFICATE III CHIILDREN SERVICES 0-5YRS

TAFE

HIGH SCHOOL CERTIFICATE - YEAR 12

Tottenham Central School
Tottenham, NSW
12.1999

Skills

  • Sales and Marketing
  • Verbal and Written Communication
  • Customer Service
  • Administrative Management
  • Business Leadership
  • Staff Management
  • Business Development
  • Data Confidentiality
  • Money Handling
  • Payroll Administration
  • Microsoft Word, Excel
  • Documentation
  • Scheduling and Coordinating
  • Managing Employee Relations
  • Invoice Reconciliation
  • Finance and Accounting Operations
  • Timelines and Milestones
  • Accounts Payable and Receivable
  • Managing Multiple Tasks
  • Complex Problem-Solving

Certification

  • Work Health & Safety - Managers Training
  • Anti Bribery & Anti Corruption Training
  • Anti Bullying & Anti Bullying Training
  • Chain of Responsibility Training
  • Cyber Security Training
  • Consumer Protection and Unfair Business Practices Training
  • Discrimination Training
  • EEO Managers Training
  • Anti-Competitive Conduct Training
  • Administer a Fatigue Risk Management System

Timeline

BUISNESS MANAGER

LIBERTY OIL AUSTRALIA PTY LTD
06.2014 - Current

PRIVATE NANNY

C & E HENDERSON
02.2012 - 05.2013

GRAIN SAMPLER & WEIGHBRIDGE OPERATOR

GRAINCORP OPERATIONS
11.2006 - 12.2014

DISABILITY SUPPORT WORKER

ASHLEY BIRKS
03.2003 - 06.2010

ASSISTANT iN NURSING

TOTTENHAM MPHS
01.2002 - 06.2014

EARLY CHILDHOOD ASSISTANT

TOTTENHAM EARLY CHILDHOOD CENTRE
01.2000 - 06.2002

CERTIFICATE III COMMUNITY SERVICES (AGED CARE)

WESTERN COLLEGE

CERTIFICATE III CHIILDREN SERVICES 0-5YRS

TAFE

HIGH SCHOOL CERTIFICATE - YEAR 12

Tottenham Central School

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NICOLE WALES