NICOLE WALES
61 MINALONG ST TOTTENHAM,NSW
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement.
Quick-learning with excellent multi-tasking skills and the ability to problem solve.
Overview
25
25
years of professional experience
1
1
Certification
Work History
BUISNESS MANAGER
LIBERTY OIL AUSTRALIA PTY LTD
ALBERT, NSW
06.2014 - Current
- Communicate with customers and suppliers positively with particular attention to problem resolution.
- Oversee office operations for organization by processing vital documentation for all accounts & invoicing
- Create, manage and execute business plan and communicate company vision and objectives to motivate teams.
- Assist in recruiting, hiring and training of team members.
- Manage purchasing, sales, marketing and customer account operations efficiently.
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Delegate daily tasks to employees, streamlining daily progress and efficiency.
- Negotiate price and service with customers to decrease expenses and increase profit.
- Build loyal account base and long-term business relationships with customers
- Manage 9 team members across 3 NSW locations.
- Admin Lead for NT & Central QLD
- Oversee and improve deliveries through proactive coordination of daily operations.
- Scheduled incoming & outgoing stock for all sites in NSW - consisting of internal fleet & 3rd party carriers
- Stock take (fuels & lubricants) NSW, Central QLD & NT
- Bank reconciliations, CHQ & cash deposits
- Monthly P&L reports
GRAIN SAMPLER & WEIGHBRIDGE OPERATOR
GRAINCORP OPERATIONS
TOTTENHAM, NSW
11.2006 - 12.2014
- Grain Analysis on incoming & outgoing grain samples
- Assist Site Manager in road & rail operations
ASSISTANT iN NURSING
TOTTENHAM MPHS
TOTTENHAM, NSW
01.2002 - 06.2014
- Provide customized care according to individual health plan.
- Organize and manage patient charts and files.
- Work alongside Registered Nurse to provide patient needs
- Provide informational resources to patients and families regarding treatments, guidelines and plans.
PRIVATE NANNY
C & E HENDERSON
FORBES, NSW
02.2012 - 05.2013
- In-home care for 4 month old child
DISABILITY SUPPORT WORKER
ASHLEY BIRKS
TOTTENHAM, NSW
03.2003 - 06.2010
- Assist with personal care, meal preparation and medications for Quadriplegic
- Build strong relationships with client to deliver emotional support and companionship.
- Assist client with daily living needs to maintain self-esteem and general wellness.
- Maintain safety with tidy, clean and hazard-free home environments.
- Abide by Workplace Health & Safety protocols
EARLY CHILDHOOD ASSISTANT
TOTTENHAM EARLY CHILDHOOD CENTRE
TOTTENHAM, NSW
01.2000 - 06.2002
- Administered supervision for children aged 6 weeks - 5yrs.
- Served as positive role model, promoting healthy interpersonal behaviors.
Education
CERTIFICATE III COMMUNITY SERVICES (AGED CARE)
WESTERN COLLEGE
CERTIFICATE III CHIILDREN SERVICES 0-5YRS
TAFE
HIGH SCHOOL CERTIFICATE - YEAR 12
Tottenham Central School
Tottenham, NSW12.1999
Skills
- Sales and Marketing
- Verbal and Written Communication
- Customer Service
- Administrative Management
- Business Leadership
- Staff Management
- Business Development
- Data Confidentiality
- Money Handling
- Payroll Administration
- Microsoft Word, Excel
- Documentation
- Scheduling and Coordinating
- Managing Employee Relations
- Invoice Reconciliation
- Finance and Accounting Operations
- Timelines and Milestones
- Accounts Payable and Receivable
- Managing Multiple Tasks
- Complex Problem-Solving
Certification
- Work Health & Safety - Managers Training
- Anti Bribery & Anti Corruption Training
- Anti Bullying & Anti Bullying Training
- Chain of Responsibility Training
- Cyber Security Training
- Consumer Protection and Unfair Business Practices Training
- Discrimination Training
- EEO Managers Training
- Anti-Competitive Conduct Training
- Administer a Fatigue Risk Management System
Timeline
BUISNESS MANAGER
LIBERTY OIL AUSTRALIA PTY LTD
06.2014 - Current
PRIVATE NANNY
C & E HENDERSON
02.2012 - 05.2013
GRAIN SAMPLER & WEIGHBRIDGE OPERATOR
GRAINCORP OPERATIONS
11.2006 - 12.2014
DISABILITY SUPPORT WORKER
ASHLEY BIRKS
03.2003 - 06.2010
ASSISTANT iN NURSING
TOTTENHAM MPHS
01.2002 - 06.2014
EARLY CHILDHOOD ASSISTANT
TOTTENHAM EARLY CHILDHOOD CENTRE
01.2000 - 06.2002
CERTIFICATE III COMMUNITY SERVICES (AGED CARE)
WESTERN COLLEGE
CERTIFICATE III CHIILDREN SERVICES 0-5YRS
TAFE
HIGH SCHOOL CERTIFICATE - YEAR 12
Tottenham Central School