Nicole Bonaventura
Cronulla,NSW
Summary
Front desk professional with extensive experience in the medical field, known for creating a welcoming atmosphere for clients. Demonstrates a compassionate, patient-focused approach that ensures comfort and ease upon arrival. Builds strong relationships by understanding individual client needs and interests, enhancing the overall care experience. Plays a crucial role in fostering a supportive environment for both clients and staff.
Overview
6
6
years of professional experience
4017
4017
years of post-secondary education
1
1
Certification
Work History
Administration Assistant
Goodhew Gardens
Taren Point
07.2025 - Current
- Managed daily roster updates and adjustments to ensure accurate staffing levels.
- Coordinated shift schedules for employees, optimizing coverage and availability.
- Communicated with team members regarding schedule changes and requirements.
- Monitoring overtime hours worked by employees and ensuring that they are compensated correctly.
- Helped patients with admissions process and adhered to state and federal laws.
- Assisted with the development of admissions policies and criteria in line with institutional goals.
- Developed and updated admissions materials, including brochures, website content, and social media posts.
- Maintained up-to-date knowledge of regulatory and compliance requirements affecting admissions.
Sales Consultant
Amber Tiles
Caringbah, NSW
04.2024 - 04.2025
- Provided detailed product information to customers, including features, prices, and availability.
- Developed and maintained relationships with clients to increase sales revenue.
- Maintained accurate records of all sales activities in the CRM system.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Advised customers on best practices when using company products or services.
- Worked with fellow sales team members to achieve group targets.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Handled credit and debit card payment processing to complete purchasing experience.
- Listened to customers to understand needs and refer to optimal services.
Pre Employment and Health Assessment Officer
Recovery Partners
Sutherland, NSW
04.2023 - 03.2024
- Monitored progress of applications through all stages of the assessment process.
- Maintained accurate records of assessments in accordance with organizational procedures.
- Provided guidance to clients on the application process and relevant legislation and policies.
- Assessed applications and supporting documents for eligibility and compliance with relevant policies.
- Ensured accuracy of data entered into systems by performing regular audits and checks.
- Created assessment reports to document decisions and recommendations to management.
- Liaised regularly with senior managers to report progress updates or escalate any issues that arose during an assessment.
Intake Officer
Clever Care Now
Caringbah, NSW
01.2022 - 03.2023
- Scheduled appointments for prospective clients in accordance with agency policies.
- Reviewed applications and supporting documents for completeness and accuracy.
- Conducted follow-up calls to ensure timely completion of all required paperwork.
- Maintained accurate records of client interactions using case management software.
- Handled variety of administrative tasks daily, filed paperwork and typed memos.
- Created reports summarizing intakes completed within specified timeframes.
- Responded to customer inquiries and provided assistance with the application process.
- Developed strategies to improve the efficiency of the intake process.
- Attended conferences focused on best practices related to intake processes.
Medical Receptionist
Shire Medical Imaging
Miranda, NSW
01.2020 - 12.2021
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Performed data entry tasks related to billing and collections procedures.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Greeted and checked in patients, updating patient information in computer system.
- Called patients to confirm scheduled appointments and obtain additional details.
- Processed patient payments and scanned identification and insurance cards.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Education
Certificate III - Aged Care and Home and Community Care
St George and Sutherland Community College
High School -
Cronulla High School
Skills
- Customer service
- Attention to detail
- Time management
- Administrative support
- Medical records management
- Payment collection
- Records maintenance
- Medical office administration
- Front desk operations
- Professionalism
- Excellent communication
- Patient billing
- Medical recordkeeping
- Invoice preparation
Certification
- Police Check
- Working with Children's Check
- First Aid Certificate
- NDIS Workers Check
References
- Peter Jessing, Residential Manager, Goodhew Gardens, 0411 654 083
- Bradley South, Store Manager, Amber Tiles, 0422 502 238
- Megan Holmes, Principal, MJC Tax and Accounting, 0410 642 454
- Stacey Chamma, Retail Manager, Naked Truth Lingerie, 0420 277 061
Timeline
Administration Assistant
Goodhew Gardens
07.2025 - Current
Sales Consultant
Amber Tiles
04.2024 - 04.2025
Pre Employment and Health Assessment Officer
Recovery Partners
04.2023 - 03.2024
Intake Officer
Clever Care Now
01.2022 - 03.2023
Medical Receptionist
Shire Medical Imaging
01.2020 - 12.2021
Certificate III - Aged Care and Home and Community Care
St George and Sutherland Community College
High School -
Cronulla High School