Nicole Catalano
Bindoon,WA
Summary
Dynamic leader with proven expertise in transportation management and exceptional team leadership, honed at Swan Valley Nursery. Spearheaded logistics optimization, driving sales growth through strategic networking and innovative inventory management. Excelled in customer service, ensuring high client satisfaction and retention. Skilled in fostering teamwork and collaboration, with a knack for problem-solving and sales strategy development.
Overview
15
15
years of professional experience
Work History
Sales & Logistics
Swan Valley Nursery
Bullsbrook, WA
04.2021 - Current
- Managed a team of sales representatives, setting goals and monitoring performance to drive success.
- Reduced order processing time by implementing a new inventory management system.
- Expanded client base through strategic networking at industry events and trade shows.
- Provided exceptional customer service, addressing concerns promptly and maintaining client satisfaction.
- Collaborated with internal teams to optimize supply chain operations, improving overall productivity.
- Streamlined shipping and transportation processes for greater efficiency and customer satisfaction.
Trade Assistant
D & N Mechanical Services
Bindoon, WA
01.2023 - Current
- Assisted supervisor with various daily tasks which improved productivity and resulted in better efficiency.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Facilitated timely delivery of goods by closely monitoring shipments and resolving any logistical issues that arose.
- Enhanced communication, relaying important information from tradespeople to project managers.
Salon Owner/Operator
Mane Tamers Hair Salon
Bindoon, WA
09.2014 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
Nursery Hand
Swan Valley Nursery
Bullsbrook
01.2010 - 11.2013
- Enhanced nursery cleanliness by maintaining a well-organized working environment.
- Contributed to sales growth by creating visually appealing plant displays for customers.
- Assisted in the propagation of plants through various methods, including seed sowing, cutting, and grafting.
- Coordinated deliveries efficiently ensuring timely transport of plants to clients without compromising quality.
- Collaborated with other staff members to plan and execute seasonal planting schedules for maximum productivity.
- Streamlined order processing by accurately labeling plants according to botanical nomenclature standards before shipment or sale display.
Education
Trade Certificate - Hairdressing
TAFE Northern Districts
08.1998
Skills
- Transportation Management
- Territory Management
- Logistics Optimization
- Problem-Solving
- Sales strategy development
- Teamwork and Collaboration
- Customer Service
- Excellent Communication
- Team Leadership
Timeline
Trade Assistant
D & N Mechanical Services
01.2023 - Current
Sales & Logistics
Swan Valley Nursery
04.2021 - Current
Salon Owner/Operator
Mane Tamers Hair Salon
09.2014 - Current
Nursery Hand
Swan Valley Nursery
01.2010 - 11.2013
Trade Certificate - Hairdressing
TAFE Northern Districts