Nicole Clarke
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
APS6 Case Manager
NDIA
02.2022 - 11.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Clinician
Total Wellbeing Chiropractic Clinic
09.2004 - 08.2022
- Established appropriate course of treatment and implemented interventions.
- Provided patients with detailed information about symptoms, causes and treatment expectations.
- Applied knowledge of Chiropractic and skills in diagnosing musculoskeletal issues to determine most likely root causes.
- Patient leadership – encourage and guide patients to recovery using a patient centred approach and with continuous consent
- Patient and Case Management-observation, assessment, analysis and treatment of cases, medico- legal & workcover reports, referrals
- Complete written reports on complex cases for patient stakeholders
- Utilise continuing education to provide and incorporate evidence-based care
- Administration- record keeping, time management, advertising and
- Understand and implement current policy including confidentiality and privacy
Education
Master in Dispute Resolution - Alternative Dispute Resolution, Change Management
Charles Sturt University
07.2022
Master in Dispute Resolution - Alternative Dispute Resolution, Change Management
Charles Sturt University
07.2022
Skills
- Applied NDIS legal and policy to Applicants NDIS plan disputes
- identified evidence required to provide the supports, and in some cases recommended alternative supports and generated options
- represented the NDIS in the AAT
- learns and implements knowledge to a high level
- Works in a highly stressful environment, to a high standard
- Encouraged team inclusiveness and bonding
- responds to the needs of other staff
- intentionally modelled high performance team character traits, building team relationships and increasing retention rates
- file management
Certification
- Working with Children's Check- 21/05/2024
- HLTAID009 - Provide cardiopulmonary resuscitation - 30/11/2022
- HLTAID011 Provide First Aid -30/11/2022
- Mental Health First Aid- 19/06/2023
Timeline
APS6 Case Manager
NDIA
02.2022 - 11.2022
Clinician
Total Wellbeing Chiropractic Clinic
09.2004 - 08.2022
Master in Dispute Resolution - Alternative Dispute Resolution, Change Management
Charles Sturt University
Master in Dispute Resolution - Alternative Dispute Resolution, Change Management
Charles Sturt University
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