Summary
Overview
Work History
Skills
References
Timeline
Generic

Nicole Coghlan

Palm Beach,QLD

Summary

Dynamic medical receptionist with extensive experience in medical administration, excelling in appointment scheduling, and staff training. Proven ability to enhance patient satisfaction through effective communication and problem resolution. Skilled in medical billing and coding, with a strong commitment to operational efficiency and team collaboration.

Overview

11
11
years of professional experience

Work History

Medical Receptionist 2IC

South Coast Radiology John Flynn Hospital
08.2023 - Current
  • Trained new reception staff on office procedures and software applications for efficient operations.
  • Rostering of reception staff.
  • Scheduled and confirmed patient appointments for theatre bookings and leasing with the hospital.
  • Booking of Interventional procedures.

Medical Receptionist

X-ray and Imaging
01.2022 - 08.2023
  • Coordinated communication between medical staff and patients to deliver an effective workflow.
  • Resolved patient inquiries and complaints promptly, improving overall patient satisfaction.
  • Assisting radiologists and technical staff when required.

Medical Secretary

Maroochy Eye Specialists
11.2020 - 12.2021
  • Managed patient scheduling, ensuring optimal appointment flow and minimal wait times.
  • Coordinating with patients and day surgeries for theatre bookings.
  • Medical typing.

Billings Clerk

Sunshine Coast Radiology
12.2018 - 11.2020
  • Reviewed patient accounts for accuracy and resolved discrepancies efficiently.
  • Invoicing and receipting of Medicare/DVA/Health Funds and Insurance Companies.
  • Reporting to the General Manager and CFO when required.

Medical Receptionist

Sunshine Coast Radiology
01.2014 - 12.2018
  • Greeted patients and managed check-in process, ensuring smooth arrival experience.
  • Scheduled appointments using electronic health record systems to optimise clinic workflow.
  • Answered phone calls and addressed patient inquiries.


Skills

  • Reception management
  • Telephone etiquette
  • Appointment scheduling
  • Medical billing and coding
  • Employee scheduling
  • CPR certified

References

Ashleigh Grayson                                                               Jessie Stephensen

Maroochy Eye Specialists                                                  X-ray and Imaging

Mobile - 0402 530 994                                                       Mobile - 0408 452 301

Timeline

Medical Receptionist 2IC

South Coast Radiology John Flynn Hospital
08.2023 - Current

Medical Receptionist

X-ray and Imaging
01.2022 - 08.2023

Medical Secretary

Maroochy Eye Specialists
11.2020 - 12.2021

Billings Clerk

Sunshine Coast Radiology
12.2018 - 11.2020

Medical Receptionist

Sunshine Coast Radiology
01.2014 - 12.2018

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Nicole Coghlan