Nicole Coghlan
Summary
Dynamic medical receptionist with extensive experience in the medical field, excelling in appointment scheduling and staff training. Proven ability to enhance patient satisfaction through effective communication and problem resolution. Skilled in medical billing and coding, with a strong commitment to maintaining confidentiality and optimising clinic workflow.
Overview
11
11
years of professional experience
Work History
Medical Receptionist 2IC
South Coast Radiology John Flynn Hospital
08.2023 - Current
- Trained new reception staff on office procedures and software applications for efficient operations.
- Rostering of reception staff.
- Scheduled and confirmed patient appointments for theatre bookings and leasing with the hospital.
- Booking of Interventional procedures.
Medical Receptionist
X-ray and Imaging
01.2022 - 08.2023
- Coordinated communication between medical staff and patients to enhance service delivery.
- Resolved patient inquiries and complaints promptly, improving overall patient satisfaction.
- Assisting Radiologists and technical staff when required.
Medical Secretary
Maroochy Eye Specialists
11.2020 - 12.2021
- Managed patient scheduling, ensuring optimal appointment flow and minimal wait times.
- Coordinating with patients and day surgeries for theatre bookings.
- Medical typing.
Billings Clerk
Sunshine Coast Radiology
12.2018 - 11.2020
- Reviewed patient accounts for accuracy and resolved discrepancies efficiently.
- Invoicing and receipting of Medicare/DVA/Health Funds and Insurance Companies.
- Reporting to the General Manager and CFO when required.
Medical Receptionist
Sunshine Coast Radiology
01.2014 - 12.2018
- Greeted patients and managed check-in process, ensuring smooth arrival experience.
- Scheduled appointments using electronic health record systems to optimise clinic workflow.
- Answered phone calls and addressed patient inquiries.
Skills
- Reception management
- Telephone etiquette
- Appointment scheduling
- Medical billing and coding
- Employee scheduling
- CPR certified
Timeline
Medical Receptionist 2IC
South Coast Radiology John Flynn Hospital
08.2023 - Current
Medical Receptionist
X-ray and Imaging
01.2022 - 08.2023
Medical Secretary
Maroochy Eye Specialists
11.2020 - 12.2021
Billings Clerk
Sunshine Coast Radiology
12.2018 - 11.2020
Medical Receptionist
Sunshine Coast Radiology
01.2014 - 12.2018
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