Nicole Dolbel
Werrington Downs
Summary
I have worked in Specimen Reception with in Royal North Shore Hospital Pathology as a Technical Assistant, for nine years. Working with in the healthcare industry for over sixteen years and a passion for helping others.
With extensive experience and skilled in Good Laboratory Practices and problem-solving, I significantly improved sample processing speeds and maintained high-quality standards. Demonstrated ability to train peers and maintain a safe, productive work environment, contributing to organizational success.
Improving my knowledge and furthering my education, has enhanced my understanding and my appreciate for the work completed by Pathology.
Overview
16
16
years of professional experience
Work History
Pathology Laboratory Technical Assistant
Pathology North - Royal North Shore Hospital
07.2015 - Current
- Improved laboratory efficiency by streamlining sample processing and data entry procedures.
- Fostered positive relationships with colleagues and supervisors, promoting a collaborative atmosphere conducive to high-quality work and shared success.
- Trained new hires on laboratory procedures, ensuring consistent quality across all team members.
- Collaborated with other lab personnel for smooth communication and efficient resolution of complex issues.
- Maintained a safe and clean laboratory environment, adhering to safety guidelines and promptly addressing any hazards.
- Conducted routine equipment maintenance to prevent downtime and ensure optimal functioning of instruments.
Healthcare Customer Service Representative
BOC Gases
03.2014 - 06.2015
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
Accu-chek Enquiry Line Representative
Roche Diagnostics Corporation
05.2008 - 03.2014
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Implemented troubleshooting, root cause analysis and issue resolution.
Education
Diploma - Laboratory Technology
ABC Training And Consulting
Sydney, NSW09.2024
Certificate IV - Laboratory Techniques
ABC Training And Consulting
Sydney, NSW11.2023
Certificate - IATA Certificate Shipping of Dangerous Goods
The Global Health Network
Royal North Shore Hospital06.2022
Certificate - GCP Certificate ICH Good Clinical Practice E6 (R2)
Mayo Clinic
Royal North Shore Hospital03.2022
Certificate III - Customer Engagement
Australian Sales Masters Training Co.
Royal North Shore Hospital12.2016
Skills
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Good Laboratory Practices (GLP)
- Sample Preparation
- Chemical Handling
- Lab equipment maintenance
- Quality control monitoring
Referees
Karren Beard
Specimen Reception Manager (Immediate Supervisor)
Royal North Shore Hospital
02 9926 1436/ 02 9926 4130
Hospital Scientist - Biochemistry
NSW Health Pathology RNSH0468416062
Rebecca Nicol
Hospital Scientist - Biochemistry
NSW Health Pathology RNSH 0422426711Timeline
Pathology Laboratory Technical Assistant
Pathology North - Royal North Shore Hospital
07.2015 - Current
Healthcare Customer Service Representative
BOC Gases
03.2014 - 06.2015
Accu-chek Enquiry Line Representative
Roche Diagnostics Corporation
05.2008 - 03.2014
Diploma - Laboratory Technology
ABC Training And Consulting
Certificate IV - Laboratory Techniques
ABC Training And Consulting
Certificate - IATA Certificate Shipping of Dangerous Goods
The Global Health Network
Certificate - GCP Certificate ICH Good Clinical Practice E6 (R2)
Mayo Clinic
Certificate III - Customer Engagement
Australian Sales Masters Training Co.
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