Summary
Overview
Work History
Education
Skills
Reference
Websites
Volunteer Experience
Certification
Timeline
Generic
NICOLE DUONG

NICOLE DUONG

Spring Hill,Queensland

Summary

Highly motivated and customer-oriented professional with strong communication skills and experience in preparing various beverages and mastering coffee brewing methods.

Overview

3
3
years of professional experience
1
1
Certification

Work History

All Rounder

Four Sisters On Lang
Brisbane, Queensland
08.2021 - 02.2022
  • Prepared and served coffee, espresso drinks, blended coffees, teas and beverages.
  • Handled sandwich, bánh mì orders along with juices and smoothies.
  • Maintained clean, well-organised and properly sanitised front counter area to greet customers.
  • Completed efficient store opening and closing procedures each day.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Prepared fruits, vegetables and meats for use in food service.

Barista/Team Leader

Soul Origin
Brisbane, QLD
03.2022 - 11.2022
  • Prepared and served coffee, espresso drinks, blended coffees, teas and beverages.
  • Prepared and packaged salad orders.
  • Promoted to team leader position in recognition of strong work ethic and provided exceptional customer service.
  • Trained new team members in cash register operation, stock procedures and customer services. Managed cash register and POS system.

Allrounder/Barista/Duty Manager

Otti Cafe(Courtyard by Marriott)
South Brisbane, QLD
11.2022 - 05.2024
  • Work at a morning barista and Duty Manager in the evening.
  • Prepared and served a variety of beverages consists of juices, smoothies and wines.
  • Managed cash register and POS system.
  • Always warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
  • Attentive to customers’ needs and make sure they left with good impressions.

Education

Bachelor of Arts/Sciences - Sociology/Clinical Science

Griffith University
Brisbane, Queensland, Australia
10-2024

Skills

  • Barista (2 year)
  • Interpersonal communication skill
  • Food preparation
  • Solid problem solver

Reference

  • Kisina Brookes - Duty Manager at Otti Cafe

1/218 Vulture St, South Brisbane QLD 4101 

Phone number:  (+61)432231792

  • Jocell Mambear - Duty Manager at Otti Cafe

 Phone number:  (+61)449989148

  • Nancy Tran - Manager at Soul Origin Mount Gravatt

Kiosk K151, Westfield Mount Gravatt. Cnr Logan and Kessels Roads, Upper Mt Gravatt QLD 4122

Phone number:  (+61)478752789

Volunteer Experience

  • Gift-wrapping at Dymocks Children's Charities.
  • Environment-cleaning at Griffith University.
  • Ambassador at Mater Volunteer, Mater Hospital.

Certification

  • DoFoodSafely
  • QLD Responsible Service of Alcohol (RSA)

Timeline

Allrounder/Barista/Duty Manager

Otti Cafe(Courtyard by Marriott)
11.2022 - 05.2024

Barista/Team Leader

Soul Origin
03.2022 - 11.2022

All Rounder

Four Sisters On Lang
08.2021 - 02.2022

Bachelor of Arts/Sciences - Sociology/Clinical Science

Griffith University

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NICOLE DUONG