Nicole Flocco
Crestmead,QLD
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Enrolled Nurse
Healthscope
Sunnybank , Qld
02.2023 - Current
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Documented patient progress notes accurately and efficiently.
- Administered medications, tracked dosages, and documented patient conditions.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
Dispensary Technician
Chemist Warehouse
Beenleigh, QLD
05.2017 - 01.2023
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Established or maintained medications and other patient profiles.
Retail Manager
Chemist Warehouse
Woollongabba, QLD
01.2014 - 10.2016
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Monitored inventory, cash and payroll processes to keep location running smoothly.
Retail Assistant
Chemist Warehouse
Upper Mt Gravatt, QLD
06.2013 - 11.2013
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Education
Diploma - Nursing
Tafe Queensland
Southport10.2022
Certificate IV - Community Pharmacy Dispensary
Healthcare Training Australia
Brisbane07.2014
Certificate II & III - Community Pharmacy Assistant
Healthcare Training Australia
Brisbane11.2013
High School Diploma -
Clairvaux Mackillop College
ClairvauxFloccoMackillopCatherine'sTafeUpper Mt Gravatt12.2010
Primary School -
St Catherines Catholic Primary School
Wishart12.2004
Skills
- Good verbal and written communication skills
- Calm and professional under pressure
- Customer service skills
- Multitasking and prioritization of work tasks
- Compassionate and caring
- Listening and relaying information
Clinical Placements
Stage Three Placement
Sunnybank Private Hospital - Medical/Rehab/Surgical Ward
245 McCullough St, Sunnybank QLD 4109
Reference
Amiee Lynch
Pharmacist Manager Chemist Warehouse Beenleigh
PHA0001922864
Mob: 0423404126
Timeline
Enrolled Nurse
Healthscope
02.2023 - Current
Dispensary Technician
Chemist Warehouse
05.2017 - 01.2023
Retail Manager
Chemist Warehouse
01.2014 - 10.2016
Retail Assistant
Chemist Warehouse
06.2013 - 11.2013
Diploma - Nursing
Tafe Queensland
Certificate IV - Community Pharmacy Dispensary
Healthcare Training Australia
Certificate II & III - Community Pharmacy Assistant
Healthcare Training Australia
High School Diploma -
Clairvaux Mackillop College
Primary School -
St Catherines Catholic Primary School
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