Nicole Flocco
New Beith,QLD
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Endorsed Enrolled Nurse
Sunnybank Private Hospital
Sunnybank , Qld
02.2023 - Current
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Documented patient progress notes accurately and efficiently.
- Administered medications, tracked dosages, and documented patient conditions.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
Medical Claims Analyst
Australian Veteran Health Services
Springfield , Qld
03.2026 - 06.2026
- Analyzed medical claims for accuracy and compliance with regulations.
- Reviewed documentation to ensure proper eligibility requirements.
- Collaborated with healthcare providers to resolve claim issues and discrepancies.
- Write Diagnostic Assessments
Enrolled Nurse and Medical Receptionist
Sundoctors
Sunnybank, Qld
12.2024 - 03.2026
- Collaborated with other healthcare professionals to develop individualized plans of care for each patient.
- Assisted physician with examinations, tests and procedures.
- Used sterile techniques to prepare patients for procedures.
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
Dispensary Technician
Chemist Warehouse
Beenleigh, QLD
05.2017 - 01.2023
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Established or maintained medications and other patient profiles.
Retail Manager
Chemist Warehouse
Woollongabba, QLD
01.2014 - 10.2016
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Monitored inventory, cash and payroll processes to keep location running smoothly.
Retail Assistant
Chemist Warehouse
Upper Mt Gravatt, QLD
06.2013 - 11.2013
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Education
Diploma - Nursing
Tafe Queensland
Southport10-2022
Certificate IV - Community Pharmacy Dispensary
Healthcare Training Australia
Brisbane07-2014
Certificate II & III - Community Pharmacy Assistant
Healthcare Training Australia
Brisbane11-2013
High School Diploma -
Clairvaux Mackillop College
Upper Mt Gravatt12-2010
Skills
- Good verbal and written communication skills
- Calm and professional under pressure
- Customer service skills
- Multitasking and prioritization of work tasks
- Compassionate and caring
- Listening and relaying information
- Providing patient Education that is easily understood
References
Meika Barben
Practice Manager and Nurse - Healthscope
NMW0002024896
0439 997 971
M3ikad@hotmail.com
Carly Firth
Clinical Nurse Healthscope
NMW0001831615
0423 654 253
carly_murphy6@hotmail.com
Renee Reynoldson
Team Leader - Australian Veteran Health Services
r.reynoldson@live.com.au
Timeline
Medical Claims Analyst
Australian Veteran Health Services
03.2026 - 06.2026
Enrolled Nurse and Medical Receptionist
Sundoctors
12.2024 - 03.2026
Endorsed Enrolled Nurse
Sunnybank Private Hospital
02.2023 - Current
Dispensary Technician
Chemist Warehouse
05.2017 - 01.2023
Retail Manager
Chemist Warehouse
01.2014 - 10.2016
Retail Assistant
Chemist Warehouse
06.2013 - 11.2013
Diploma - Nursing
Tafe Queensland
Certificate IV - Community Pharmacy Dispensary
Healthcare Training Australia
Certificate II & III - Community Pharmacy Assistant
Healthcare Training Australia
High School Diploma -
Clairvaux Mackillop College