Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Nicole Floyd

Laura,SA

Summary

Having worked in the hospitality industry for 20 years, this has given me extensive experience. My experience ranges from working a pizza oven to a degustationdinner service in a restaurant to working and running my own cafe.

I am hard working, have a can do attitude and always open to learning something new.

Overview

15
15
years of professional experience

Work History

Remedial Massage Therapist

Self Employed
04.2021 - Current
  • Maintain detailed records of client progress, tracking improvements and adjusting treatment plans as necessary to maximize results.
  • Establish rapport with new clients through attentive listening skills, empathetic communication, and thorough consultations.
  • Develop and maintain positive relationships with clients through professional communication and follow-up to increase satisfaction and build rapport.
  • Providing comfortable and serene environment, maintaining clean and organised treatment room.
  • Utilized trigger point therapy and myofascial release techniques to address clients'' specific pain points, contributing to improved mobility and pain reduction.
  • Established rapport with new clients through attentive listening skills, empathetic communication, and thorough consultations.
  • Provided prenatal massage services to expectant mothers, alleviating discomfort associated with pregnancy while promoting relaxation.

Cafe Worker

Sue Higgins & Tony Mintram (Koffee & Kandi)
03.2021 - 12.2022
  • Maintained a clean and organised café environment, adhering to health and safety regulations.
  • Managed point of sale transactions accurately, ensuring proper handling of cash and credit card payments.
  • Prepared food orders as required, ranging from sandwiches, burgers and deep fryer as required
  • Provided efficient and friendly service with a welcoming attitude.
  • Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.

Waitress

The Pumphouse Kununurra
06.2014 - 12.2019
  • Assisted behind the bar preparing drinks consisting of cocktails, spirits & Beer
  • Operated onsite wood fired pizza oven, duties included working with kitchen staff, cooking and delivering pizzas. Average pizza night would range from 150-180 pizzas in a 2 hour period
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Agribusiness Analyst

NAB
06.2015 - 11.2019
  • Built strong relationships with local farming businesses
  • Developed loyal customer base through personalised service and tailored financial solutions.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Examined customer loan submissions for application & approval process
  • Attended meetings & farm visits with manager, took notes/meeting minutes

Cafe Owner

Self Employed
01.2010 - 06.2014
  • Managed day-to-day business operations, including barista duties, Point of sale, running kitchen for breakfast and lunch service (grill/hot plate, deep fryer, sandwiches, salads etc)
  • Ordering stock as required
  • Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
  • Enhanced customer loyalty through exceptional service and consistent product quality.
  • Fostered a welcoming atmosphere by maintaining a clean, organised, and visually appealing cafe environment.
  • Successfully navigated challenges such as seasonal fluctuations in business by adjusting operational strategies accordingly.

Education

Certificate III - Certificate III Fitness Coach (gym Instructor)

Australian Institute of Fitness
Online
04.2023

Diploma - Remedial Massage Therapy

Australian Institute of Fitness
Adelaide
04.2021

Year 12 Completion -

Kununurra District High School
Kununurra, WA
11.2000

Skills

  • Customer Service
  • Time Management
  • Hospitality service expertise
  • Food Service
  • Adaptability and Flexibility
  • Professionalism
  • Social skills
  • First Aid Training
  • Teamwork and Collaboration
  • Honest and Dependable
  • Responsible Alcohol Service (WA, Kimberley RSA)

Additional Information

Referees:

Dominique Breig - The PumpHouse Kununurra

0407 765 776


Suzy Higgins - Koffee & Kandi

0458 554 053



Timeline

Remedial Massage Therapist

Self Employed
04.2021 - Current

Cafe Worker

Sue Higgins & Tony Mintram (Koffee & Kandi)
03.2021 - 12.2022

Agribusiness Analyst

NAB
06.2015 - 11.2019

Waitress

The Pumphouse Kununurra
06.2014 - 12.2019

Cafe Owner

Self Employed
01.2010 - 06.2014

Certificate III - Certificate III Fitness Coach (gym Instructor)

Australian Institute of Fitness

Diploma - Remedial Massage Therapy

Australian Institute of Fitness

Year 12 Completion -

Kununurra District High School

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Nicole Floyd