Summary
Overview
Work History
Education
Skills
Timeline
Generic

NICOLE GREENWOOD

Flagstone,QLD

Summary

With a warm and compassionate approach, I bring a deep sense of care and dedication to my role as a Disability Support Worker. I live by respecting and implementing advice from family members, medical practitioners, and allied health professionals, as they know their loved ones and patients best. My goal is to help individuals live their lives to the fullest potential in whichever capacity I am told. I make it a point to bring positivity and a smile to work every day, without being "over the top"

I handle the challenges of the job with resilience and a positive mindset. On stressful days, whether at work or at home, I use a mental technique to manage my emotions effectively. I imagine placing my stressors in a figurative box, allowing me to set them aside temporarily. By talking it out loud and/or writing it down, I ensure these emotions are securely managed until I'm ready to address them. This technique works for me both professionally and personally.

I offer unwavering support as a shoulder to cry on, laugh with, and assist in every stage of life that clients need. My commitment extends beyond just fulfilling duties; I aim to be a source of empathy and encouragement, supporting individuals through both their challenges and triumphs.

Overview

19
19
years of professional experience

Work History

Disability Support Worker

ABN
2013.09 - Current
  • Assisted with a range of daily activities, including household chores, personal care, and accessing community services.
  • Fostered independence by supporting and encouraging social interactions with community members.
  • Helped clients build connections by facilitating involvement with local church groups, sports venues, and neighbours.
  • Transported (using personal vehicle) client to various social events and appointments.
  • Maintained detailed daily records of care provided, client behaviours, and all incidents.
  • Prepared balanced meals tailored to client's dietary needs.
  • Built trusting and respectful relationships with clients through empathy and understanding using gentle care.
  • Supported clients in keeping their living spaces tidy by assisting with tasks like laundry, meal preparation, and general housekeeping.
  • Provided emotional support during difficult times, helping clients practice coping strategies taught by behavioural specialists.
  • Communicated regularly with family as regularly as family required relating to the client's progress.
  • Addressed all concerns and questions promptly.
  • Applied behaviour management techniques when necessary to ensure the safety of both clients and staff.
  • Coordinated transportation for medical appointments and social activities to ensure clients' safety and comfort.
  • Enhanced client independence by creating and implementing personalized support plans based on their specific needs and goals.
  • Maintained accurate records and handled paperwork related to client care.
  • Monitored medication schedules and needs, ensuring adherence to administration standards.
  • Prioritized client safety and comfort, especially during instances of challenging behaviours.

Medical Typist

PA Hospital, Woolloongabba
2011.08 - 2012.08
  • Entered detailed information regarding exams, treatment plans, lab results, and other relevant data directly into patient charts.
  • Worked closely with physicians in fast-paced and high-pressure environments throughout the day.
  • Edited medical records to correct grammar and spelling errors.
  • Adhered strictly to Queensland Health's rules and regulations on patient confidentiality.
  • Participated in all relevant training sessions to keep skills and knowledge up-to-date.
  • Achieved a 98% accuracy rate in documenting medical content.
  • Converted medical jargon into the appropriate terminology.
  • Ensured accuracy in record-keeping by meticulously proofreading transcriptions for errors and inconsistencies.
  • Verified the accuracy of patient records by cross-checking information.
  • Adapted quickly to technological changes, incorporating new tools to enhance transcription accuracy and efficiency.

Medical Receptionist and Typist

Dr. Naveen Dwivedi, Cardiologist
2006.02 - 2011.08
  • Organized patient appointments, check-ins, check-outs, and billing processes.
  • Assisted patients with completing required medical forms and documentation.
  • Ensured patient confidentiality by strictly following Queensland Health guidelines and office policies.
  • Provided warm, gentle and compassionate service, creating a positive environment for patients and their families.
  • Enhanced patient experience by managing front desk operations smoothly and addressing inquiries promptly.
  • Improved office communication by effectively coordinating between doctors and nurses.
  • Ensured data accuracy through careful record-keeping.
  • Boosted patient satisfaction by handling inquiries with empathy and professionalism.
  • Greeted patients, provided information, answered questions, and assisted with scheduling appointments.
  • Answered phone calls to provide office information, address queries, and route calls appropriately.
  • Double-checked patient histories and updated information while scheduling follow-ups and other appointments.

Education

Certificate III - Aged Care Home And Community Care

Mater Education
09.2013

No Degree -

Mabel Park State High School
Slacks Creek, QLD
12.2002

Skills

    • Daily living assistance
    • Housekeeping and meal preparation
    • Personal Care
    • Relationship Building
    • Client Confidentiality
      • Documentation And Reporting
      • Emotional Support
      • Family Communication
      • Medication organization

Timeline

Disability Support Worker

ABN
2013.09 - Current

Medical Typist

PA Hospital, Woolloongabba
2011.08 - 2012.08

Medical Receptionist and Typist

Dr. Naveen Dwivedi, Cardiologist
2006.02 - 2011.08

Certificate III - Aged Care Home And Community Care

Mater Education

No Degree -

Mabel Park State High School
NICOLE GREENWOOD