Nicole Hallandale
Tamborine Mountain,Australia
Summary
Transport operations professional with extensive experience supporting Queensland school transport providers and government programs. Skilled in STAS and Shared Care processing, customer service, compliance administration and office management. Known for accuracy, reliability and maintaining confidential information in line with departmental standards. Strong ability to manage workflows, support operational teams and communicate effectively with families, schools and operators.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Operations Officer
Department of Transport and Main Roads (TMR)
01.2026 - Current
- Manage inboxes, track correspondence and organise departmental records to support smooth operational workflows
- Process STAS and Shared Care applications with high accuracy and compliance
- Provide clear written and verbal communication to families, schools and operators, including helpdesk support and professional correspondence
- Assist with calendar coordination, meeting preparation and accurate minute-taking
- Prioritise competing tasks and respond to ad-hoc requests while maintaining deadlines
- Liaise with internal teams and external stakeholders to progress tasks and resolve enquiries
- Maintain confidential information in line with departmental standards and policy requirements
Office Manager
Belbaker Buslines
07.2024 - 03.2025
- Oversaw daily office operations including calendars, inboxes, staff scheduling and workflow coordination
- Managed recruitment, onboarding and training processes, ensuring organised documentation and compliance
- Responded to enquiries from schools, parents and the public with clear, professional communication
- Completed weekly TMR reporting and maintained accurate records for Bus Travel Assistance
- Coordinated operational tasks and liaised with drivers, schools and transport stakeholders
- Ensured high attention to detail in bookkeeping, reconciliations and documentation
- Developed and implemented office protocols to improve efficiency and consistency
Office Manager
Lonestar Buslines
03.2021 - 07.2024
- Delivered full administrative and operational support including correspondence tracking, reporting and workflow management
- Liaised with staff, schools and operators to resolve enquiries and progress daily operational tasks
- Maintained accurate TMR reporting and confidential records
Office Manager
Tamborine Mountain Coaches
03.2015 - 03.2021
- Managed administrative workflows, calendars, correspondence and stakeholder communication
- Completed TMR reporting with accuracy and compliance
- Coordinated staff, schedules and operational requirements
Wedding Coordinator
Tamborine Gardens
01.2008 - 02.2015
- Coordinated schedules, bookings and client communication with strong attention to detail
- Liaised with vendors and clients to progress tasks and ensure smooth event delivery
Education
Higher School Certificate (HSC) -
Taree High School
NSW12.1992
Skills
- Transport operations support
- STAS & Shared Care data entry
- Customer service & helpdesk support
- Confidential records management
- Office management & workflow coordination
- Conflict resolution
- Report preparation & documentation
- Time management & prioritisation
- Workload prioritization
Certification
- Basic Operations Course
- Basic Management Operations
- Intermediate Operations Course
- Retail Operations & Business Management with Accounting
Timeline
Assistant Operations Officer
Department of Transport and Main Roads (TMR)
01.2026 - Current
Office Manager
Belbaker Buslines
07.2024 - 03.2025
Office Manager
Lonestar Buslines
03.2021 - 07.2024
Office Manager
Tamborine Mountain Coaches
03.2015 - 03.2021
Wedding Coordinator
Tamborine Gardens
01.2008 - 02.2015
Higher School Certificate (HSC) -
Taree High School