Nicole Hewlett

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Maintained payroll and benefits for employees in various locations, minimising financial discrepancies through detailed program management.
• Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
• Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
• Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organisation.

• Oversaw recruitment efforts within the nursing unit, selecting highly skilled candidates who would contribute positively to the team dynamic.
• Facilitated smooth transitions between shifts, ensuring seamless continuity of care for all patients on the unit.
• Conducted regular performance evaluations for nursing staff members, providing constructive feedback and identifying opportunities for improvement.
• Managed budgetary concerns within the nursing unit, carefully allocating resources and controlling costs.
• Streamlined nurse scheduling, ensuring adequate coverage for all shifts while minimising overtime costs.
• Implemented infection control measures, reducing hospital-acquired infections among patients under the unit''s care.
• Promoted interdisciplinary communication through regular meetings with physicians, therapists, and other healthcare professionals.
• Contributed to hospital-wide accreditation efforts, maintaining compliance with industry standards for nursing practice.
• Reduced medication errors with thorough medication administration education and adherence to best practices.
• Improved patient satisfaction by implementing efficient nursing unit processes and protocols.
• Maintained accurate documentation of patient information, treatment plans, and progress notes in electronic medical records systems.
• Enhanced the quality of care provided to patients by creating a supportive and collaborative team environment.
• Developed effective care plans tailored to individual patient needs, resulting in improved health outcomes.
• Increased patient safety by conducting regular risk assessments and implementing necessary interventions.
• Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
• Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
• Promoted professional development opportunities to encourage nurses to pursue continuous training.
• Developed strategy to target nursing and patient satisfaction issues, improve response, and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
• Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
• Directed patient discharge procedures to provide departing patients with needed aftercare and avoid readmissions.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Educated family members and caregivers on patient care instructions.
• Investigated and resolved issues affecting hospital operations and patient care.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Collaborated with administrators to evaluate nursing policies and procedures for potential improvements regularly.
• Established a strong rapport with patients and their families, addressing concerns and providing valuable support throughout the treatment process.
• Raised staff retention rates by fostering a positive work culture focused on professional growth and development.

• Oversaw recruitment efforts within the nursing unit, selecting highly skilled candidates who would contribute positively to the team dynamic.
• Facilitated smooth transitions between shifts, ensuring seamless continuity of care for all patients on the unit.
• Actively sought out opportunities for continuing education within the field of nursing management, staying up-to-date on current trends and best practices.
• Collaborated with administrators to evaluate nursing policies and procedures for potential improvements regularly.
• Managed budgetary concerns within the nursing unit, carefully allocating resources and controlling costs.
• Raised staff retention rates by fostering a positive work culture focused on professional growth and development.
• Established a strong rapport with patients and their families, addressing concerns and providing valuable support throughout the treatment process.
• Conducted regular performance evaluations for nursing staff members, providing constructive feedback and identifying opportunities for improvement.

• Provided comprehensive education to patients and families regarding surgical procedures, recovery expectations, and follow-up care, promoting informed decision making.
• Demonstrated leadership abilities by mentoring new nurses on best practices for perioperative and post operative care and serving as a go-to resource for colleagues seeking guidance or input on challenging cases.
• Created warm, supportive atmosphere to keep patients feeling safe and comfortable immediately before and after surgery.
• Promoted a culture of teamwork within the surgical unit, collaborating closely with fellow nurses and other healthcare professionals to ensure optimal patient care.
• Connected with patients and families from variety of cultural and economic backgrounds to establish and maintain open communication for improved patient outcomes.
• Participated actively in continuous professional development activities such as attending workshops, or seminars related to orthopaedic surgery or general nursing practice for staying updated on industry trends.
• Assessed patients for TKR, THR, TSR and other orthopaedic interventions immediately following surgery to identify and resolve potential complications.
• Documented procedure plans, surgery notes and progress updates to facilitate communication among healthcare providers.
• Assisted families by answering questions, supplying general information and providing frequent updates on patient progress.
• Showcased adaptability in handling multiple complex cases simultaneously while prioritising patient needs according to urgency level.
• Evaluated patients to detect contraindications before and after surgery.
• Routine In- Charge of shift nursing duties managing 6 nursing staff on shift.
• Multiple In-Charge of Ward shifts when NUM or CNE absent.
• Skills in liaising and working with with Allied Health teams to provide patient centred care appropriate for Orthopaedic ward.
• Comprehensive communication skills, both written and verbal.
• Involvement in the establishment and implementation of Criteria Lead Discharge (CLD) of patients on the Orthopaedic ward for THR, TKR and TSR.
• Pain champion of the Orthopaedic ward at Wollongong Hospital.
• Knowledge and understanding of DETECT and PACE procedures to manage deterioration of patient's in an acute setting.
• Knowledge and working understanding of REACH protocols within Wollongong Hospital.
• FIM certification and understanding of application for patient care.

• Improved patient satisfaction by providing compassionate care and addressing individual needs.
• Actively sought out feedback from supervisors and colleagues to continuously improve personal performance within the role.
• Promoted a positive atmosphere for patients, families, and staff by maintaining effective communication and collaboration skills.
• Assisted in training new employees, sharing expertise and best practices for quality care provision.
• Efficiently managed time and resources to ensure timely completion of tasks and responsibilities.
• Supported patients'' physical needs by assisting them with daily living tasks such as bathing, dressing, grooming, eating, mobility assistance along with other similar tasks.
• Adhered to strict infection control guidelines, minimising the spread of illness among patients and staff members alike.
• Developed trusting relationships with patients through active listening skills, genuine compassion, and consistent follow-through on commitments made during conversations.

First 6 month rotation was spent on B4 West, Surgical Orthopaedics at TWH.

Experience included:

- care of pre and post operative surgical patients in an acute setting

-administration of oral, IV, IVAB, S/C, and N/G medications

-administration and management of blood transfusions

-wound care, both acute and complex, and dressing management

-management of PCA devices and the provision of patient education of same

- admission and discharge of patients on the ward

-in charge of shift duties

Second 6 months at Coledale District Hospital, Rehab Nursing- East & West wards.

Experience included:

-Management and provision of Nursing care for Rehabilitation patients and patients awaiting Nursing home placement with a focus on providing Rehab to achieve patient ADL's.

-working within a multi-disciplinary team to plan, implement and review patient care needs

-admission and discharge of patient's

-in charge of shift duties

-in charge of hospital duties involving overseeing all hospital staff and patients in site

-ward rounding with the Rehabilitation consultants and Allied Health team

-FIM training and accreditation