Nicole Holguin
Maidstone,Australia
Summary
Dedicated Customer Service Representative with expertise in enhancing client satisfaction and exceeding sales targets. Proven ability to manage high-volume interactions efficiently and fluently communicate in Spanish to serve diverse clientele. Actively contributes to team success while fostering strong relationships to drive business growth.
Overview
5
5
years of professional experience
Work History
Passenger Service Agent
Dnata
melbourne, Victoria
2024.03 - Current
- Performed passenger check in, verified travel documents and issued boarding passes in accordance with airline procedures.
- Coordinated boarding procedures while ensuring all security and safety regulations were followed.
- Provided accurate flight information and made boarding announcements at departure gates.
- Coordinated boarding procedures while ensuring all security and safety regulations were followed.
Sales consultant
Connect Now
Melbourne, Victoria
2023.01 - 2023.09
- Exceeded sales targets by developing and implementing effective sales strategies.
- Recommended tailored services and products to customers during calls to enhance customer satisfaction.
- Exceeded sales targets by developing and implementing effective sales strategies.
- Coordinated arrangements for electricity, gas, water, and internet services for multiple customers, ensuring seamless setup.
Customer Service Representative
Crown Casinos
Melbourne, Victoria
2022.12 - 2023.01
- Entered and processed as many as 50 new reservations per day for restaurants across Sydney, Melbourne, and Perth.
- Communicated availability, pricing, and discounts to customers, enhancing their decision-making process.
- Advised customers on specific amenities tailored to their preferences, improving overall satisfaction.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Entered and processed as many as 50 new reservations per day for restaurants across Sydney, Melbourne, and Perth.
Customer Service Representative
United Healthcare
Pereira, Colombia
2022.09 - 2022.11
- Handled inbound calls, chats, and emails to resolve customer inquiries efficiently.
- Utilized strong communication skills to address and resolve product and consumer complaints effectively.
- Delivered tailored solutions to new and long-standing customers by addressing concerns and fostering positive relationships.
Spanish Medical Interpreter
Akorbi
Pereira, Colombia
2021.08 - 2022.08
- Delivered real-time, accurate oral translations and interpretations for clients.
- Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
- Ensured translation accuracy by utilizing reference dictionaries, lexicons, and computerized terminology banks.
- Provided appropriate contextual information to increase clients' understanding of translations.
- Resolved conflicts in translation or interpretation of words and concepts to enhance clarity.
- Compiled technical, legal or medical terminology and information used in translations.
- Adhered to ethical codes protecting information confidentiality.
- Traveled with or guided tourists who speak another language to appreciate context and culture of foreign setting.
Customer Service Representative
AT&T
Pereira, Colombia
2020.10 - 2021.08
- Documented customer correspondence in CRM to ensure accurate tracking of requests, problems, and solutions.
- Returned customer calls within established turnaround time, contributing to overall customer satisfaction.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- Resolved customer problems through knowledgeable and friendly service, fostering a positive customer experience.
Education
High School Diploma -
Queens Vocational High School
Queens, NY2020-06
Skills
- Passenger check-in process
- Baggage handling
- Boarding management
- Customer Reservations
- Call center management
- Call management
- Credit Card Payment Processing
- Data Entry and Maintenance
- Report Creation
- Document verification
- Multitasking and Prioritization
- Customer Service
- Retention strategies
- Verbal and Written Communication
- Phone skills
Timeline
Passenger Service Agent
Dnata
2024.03 - Current
Sales consultant
Connect Now
2023.01 - 2023.09
Customer Service Representative
Crown Casinos
2022.12 - 2023.01
Customer Service Representative
United Healthcare
2022.09 - 2022.11
Spanish Medical Interpreter
Akorbi
2021.08 - 2022.08
Customer Service Representative
AT&T
2020.10 - 2021.08
High School Diploma -
Queens Vocational High School