Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole ince

Emu Park

Summary

Dynamic salon owner with a proven track record at The Avenue Cutting Salon, excelling in client relationship management and business operations. Enhanced revenue through innovative marketing strategies while ensuring high sanitation standards. Recognized for effective problem resolution and fostering a loyal clientele, driving exceptional service in a fast-paced environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Hair Salon Owner

The Avenue Cutting Salon
08.2020 - 07.2025
  • Maintained a clean, safe, and welcoming salon environment for clients and staff members.
  • Developed a loyal clientele with exceptional communication skills and attention to detail.
  • Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
  • Increased salon revenue through effective marketing strategies and promotional campaigns.
  • Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
  • Managed salon operations, ensuring efficient scheduling and high-quality customer service.
  • Conducted regular performance evaluations for staff members, setting clear expectations for professional growth opportunities within the salon.

Salon Manager

The Avenue Cutting Salon
04.2012 - 07.2020
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Oversaw salon employee performance, facility cleanliness, and sales.

Education

Cert 3 Hairdressing

Ultimo
Sydney, NSW

Skills

  • Sanitation standards adherence
  • Hair styling proficiency
  • Organized scheduling coordination
  • Effective problem resolution
  • Client relationship management
  • Business operations management
  • Collaborative teamwork
  • Proficient in handling multiple tasks
  • Consistent reliability
  • Strong verbal communication
  • Versatile in dynamic environments
  • Independent drive

Certification

First Aid ( to be completed 21st Aug)



Timeline

Hair Salon Owner

The Avenue Cutting Salon
08.2020 - 07.2025

Salon Manager

The Avenue Cutting Salon
04.2012 - 07.2020

Cert 3 Hairdressing

Ultimo

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Nicole ince