Nicole Mauch
Pakenham,VIC
Summary
I am a dedicated and customer-focused Client Service Team Member with strong multi-tasking and prioritisation skills, experienced in managing competing demands and working effectively under time constraints and learns new tasks efficiently.
Highly organised and confident in managing schedules and coordinating tasks to ensure timely, accurate and efficient service.
Known for clear and professional communication, a proactive approach to resolving issues, and a genuine commitment to creating positive customer experiences.
Adaptable, reliable and able to remain calm and focused in fast-paced environments.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Niks Cutz and Colours
Self employed
Pakenham, Victoria
01.2024 - Current
- Worked from home over past three years with salon setup inside home.
- Handled daily duties accurately and efficiently.
Senior Hairdresser
Cut 2 Perfection
Berwick, VIC
01.2010 - 12.2023
- Applied color services aligned with client needs.
- Used precise cutting techniques to improve client satisfaction.
- Kept work area clean to support safe, welcoming client experience.
- Completed stock counts to support inventory accuracy.
- Created customized hairstyles based on client preferences.
- Managed phone appointment scheduling to support daily bookings.
- Used strong time management to complete tasks on schedule.
- Supported client communication and service updates.
- Helped oversee team operations for smooth service delivery.
- Worked well with team members in fast-paced environment.
- Provided client service support with professionalism.
- Handled front desk duties and visitor support.
- Supported retail sales through product knowledge and client assistance.
Apprentice Hairdresser
Just Gorgeous
Berwick, VIC
01.2007 - 01.2010
- - Assisted with cutting services.
- - Assisted with color services.
- - Conducted regular stocktakes to review inventory levels.
- - Managed till operations to maintain accurate cash handling during transactions.
Education
Cert 111 - Hairdressing
Headmasters - Cbd
Melbourne, VIC01-2008
Year 11 completed in Secondary Education -
Hallam Senior Secondary College
Hallam, VIC02-2000
Skills
- Hair styling and precision techniques
- Custom hair solutions
- Hygiene and sanitation standards
- Schedule and appointment management
- Front desk operations
- Customer service and relations
- Inventory management
- Retail sales expertise
- Product knowledge and application
- Team coordination and collaboration
- Effective problem solving
- Attention to detail
- Clear communication skills
- Professional ethics and integrity
- Goal setting and achievement
- Problem solving
- Attention to detail
- Clear communication
- Strong communication
- Professional ethics
- Goal setting and achievement
- Appointment scheduling
Certification
First Aid Certification, February 2011 to Present, RSA, January 2012 to 2012, Responsible serving of alcohol, Traffic Management Licence, 2013 to 2013, All aspects of traffic control management
Custom
- Worked in all aspects of a busy ran hair salon Worked in a team environment business and build a satisfactory client base and retail sales personnel cleaning
- Personal Details
- Total years of experience: 17
Timeline
Niks Cutz and Colours
Self employed
01.2024 - Current
Senior Hairdresser
Cut 2 Perfection
01.2010 - 12.2023
Apprentice Hairdresser
Just Gorgeous
01.2007 - 01.2010
Cert 111 - Hairdressing
Headmasters - Cbd
Year 11 completed in Secondary Education -
Hallam Senior Secondary College