Summary
Overview
Work History
Education
Skills
Interests
Timeline
OfficeManager

Nicole Micallef

Quakers Hill,NSW

Summary

Professional with strong background in office management. Skilled in optimizing administrative processes and enhancing team productivity. Valued for ability to adapt to changing requirements and drive results. Strong organizational skills, effective communication, and collaborative approach ensure reliable support and team success.

Overview

32
32
years of professional experience

Work History

Office Manager

Complete Blinds
01.2022 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Maintained professional demeanour by staying calm when addressing unhappy customers.

Administrative Assistant

Lyppard Pty Ltd
01.2020 - 12.2021
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Retail Sales Merchandiser

Inghams Enterprises
05.2015 - 07.2020
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
  • Prevented loss of inventory by conducting thorough checks for theft or damaged goods on a regular basis.
  • Contributed to successful marketing campaigns by collaborating with the visual merchandising team on creating eye-catching window displays that drove foot traffic into the store.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Collaborated with store management to implement promotional events and drive sales growth.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Enhanced store appearance by regularly maintaining clean, organized, and visually appealing merchandise displays.
  • Maintained open communication with store associates, fostering a positive work environment focused on achieving shared goals.

Office Administrative Assistant

Sydney Wardrobe Company
02.2014 - 05.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
  • Managed phone and email correspondence and handled incoming and outgoing emails.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Customer Service Officer /Team Mentor

AMP Limited
11.1992 - 06.1998


  • Ensuring my team was fully updated and trained on new policies and procedures.
  • Working in the telephone centre answering all customer enquiries and complaints.
  • Processing policy withdrawals.
  • Taking place of Team Leader when needed, processing team
    statistics and attending weekly meetings.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Eventually leaving to start a family.

Education

High School Diploma -

Macarthur Girls High School
Parramatta, NSW
10-1986

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Clear oral/written communication
  • Scheduling and calendar management
  • Administrative support
  • Scheduling
  • Training and coaching
  • Team supervision

Interests

  • I enjoy cooking for friends and family gatherings
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Spending time with my family and friends
  • Dancing
  • Enjoy hobbies that combine physical activity with outdoor exploration

Timeline

Office Manager

Complete Blinds
01.2022 - Current

Administrative Assistant

Lyppard Pty Ltd
01.2020 - 12.2021

Retail Sales Merchandiser

Inghams Enterprises
05.2015 - 07.2020

Office Administrative Assistant

Sydney Wardrobe Company
02.2014 - 05.2015

Customer Service Officer /Team Mentor

AMP Limited
11.1992 - 06.1998

High School Diploma -

Macarthur Girls High School

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Nicole Micallef