Dedicated and detail-oriented professional with strong customer service, multitasking, and time management skills. Committed to ensuring every customer receives a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Disability Support Worker
Rocky Bay
Rockingham, WA
06.2021 - Current
Provided emotional support to individuals with physical or mental disabilities.
Encouraged independence by teaching skills needed for everyday life.
Transported customers to appointments, social events, and other activities as needed.
Maintained daily living standards by assisting customers with personal hygiene needs.
Advocated for customers to resolve medical or personal crises.
Assisted clients with daily living activities, such as bathing, dressing, meal preparation, medication administration, and housekeeping.
Responded promptly to emergency situations according to established protocols.
Effective participation in group projects and solo tasks
All Rounder
Crocs Indoor Playcentre / Muffin Break
Jandakot, Western Australia
07.2015 - 03.2020
Janine Regan : 0401644046
Joel Regan : 0418931136
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Provided management with feedback regarding employee performance and training needs.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Supervised 10+ of employees in cafe/playcentre.
Assisted with Rostering and Managing responsibilities.
Created over 60+ coffee in a average shift with consistently positive customer satisfaction scores.
Completed many successful cash audits to correctly balance drawers at end of each shift.
Sanitized benches, equipment and wiped down counters and tables to prevent spread of germs.
Working in a small order kitchen
Assisted customers with product selection by answering questions about food ingredients and nutritional value.
Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Upto date with Muffin Breaks online training Via MEL
Cafe Worker
Treehouse Indoor Play And Café
Cockburn, Western Australia
01.2013 - 07.2015
Brooke Seldon: 0404500851
Maintained clean and organized appearance for all restaurant areas to attract and retain customers.
Monitored food temperatures to comply with safety regulations.
Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
Fulfilled customer orders timely and efficiently while complying with pricing, packaging, and weighing procedures.
Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Left Treehouse due to centre closing down.
Deli Worker
Galati And Sons
Fremantle, Western Australia
06.2007 - 11.2009
Rena Galati: 9335 6157
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
Listened carefully to customer instructions and prepared orders according to those preferences.
Maintained composure and work quality while under stress.
Education
Mental Health First Aid -
Rockybay
04-2024
Certificate III in Individual Support ( Disability) CHC33015 -
Rockyaby
Perth, WA
08-2023
Certifcate III In Children Services CHC30402 -
Australian Higher Education Academy Pty Ltd
Perth
2004
Skills
Family Communication
Relationship Building
Personal Care
Meal Planning
First-aid and CPR
Timeline
Disability Support Worker
Rocky Bay
06.2021 - Current
All Rounder
Crocs Indoor Playcentre / Muffin Break
07.2015 - 03.2020
Cafe Worker
Treehouse Indoor Play And Café
01.2013 - 07.2015
Deli Worker
Galati And Sons
06.2007 - 11.2009
Mental Health First Aid -
Rockybay
Certificate III in Individual Support ( Disability) CHC33015 -
Rockyaby
Certifcate III In Children Services CHC30402 -
Australian Higher Education Academy Pty Ltd
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