Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Murray

Baldivis,Western Australia

Summary

Dedicated and detail-oriented professional with strong customer service, multitasking, and time management skills. Committed to ensuring every customer receives a positive and memorable experience.

Overview

17
17
years of professional experience

Work History

Disability Support Worker

Rocky Bay
Rockingham, WA
06.2021 - Current
  • Provided emotional support to individuals with physical or mental disabilities.
  • Encouraged independence by teaching skills needed for everyday life.
  • Transported customers to appointments, social events, and other activities as needed.
  • Maintained daily living standards by assisting customers with personal hygiene needs.
  • Advocated for customers to resolve medical or personal crises.
  • Assisted clients with daily living activities, such as bathing, dressing, meal preparation, medication administration, and housekeeping.
  • Responded promptly to emergency situations according to established protocols.
  • Effective participation in group projects and solo tasks

All Rounder

Crocs Indoor Playcentre / Muffin Break
Jandakot, Western Australia
07.2015 - 03.2020

Janine Regan : 0401644046

Joel Regan : 0418931136

  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Provided management with feedback regarding employee performance and training needs.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Supervised 10+ of employees in cafe/playcentre.
  • Assisted with Rostering and Managing responsibilities.
  • Created over 60+ coffee in a average shift with consistently positive customer satisfaction scores.
  • Completed many successful cash audits to correctly balance drawers at end of each shift.
  • Sanitized benches, equipment and wiped down counters and tables to prevent spread of germs.
  • Working in a small order kitchen
  • Assisted customers with product selection by answering questions about food ingredients and nutritional value.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Upto date with Muffin Breaks online training Via MEL

Cafe Worker

Treehouse Indoor Play And Café
Cockburn, Western Australia
01.2013 - 07.2015

Brooke Seldon: 0404500851

  • Maintained clean and organized appearance for all restaurant areas to attract and retain customers.
  • Monitored food temperatures to comply with safety regulations.
  • Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
  • Fulfilled customer orders timely and efficiently while complying with pricing, packaging, and weighing procedures.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Left Treehouse due to centre closing down.

Deli Worker

Galati And Sons
Fremantle, Western Australia
06.2007 - 11.2009

Rena Galati: 9335 6157

  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Maintained composure and work quality while under stress.

Education

Mental Health First Aid -

Rockybay
04-2024

Certificate III in Individual Support ( Disability) CHC33015 -

Rockyaby
Perth, WA
08-2023

Certifcate III In Children Services CHC30402 -

Australian Higher Education Academy Pty Ltd
Perth
2004

Skills

  • Family Communication
  • Relationship Building
  • Personal Care
  • Meal Planning
  • First-aid and CPR

Timeline

Disability Support Worker

Rocky Bay
06.2021 - Current

All Rounder

Crocs Indoor Playcentre / Muffin Break
07.2015 - 03.2020

Cafe Worker

Treehouse Indoor Play And Café
01.2013 - 07.2015

Deli Worker

Galati And Sons
06.2007 - 11.2009

Mental Health First Aid -

Rockybay

Certificate III in Individual Support ( Disability) CHC33015 -

Rockyaby

Certifcate III In Children Services CHC30402 -

Australian Higher Education Academy Pty Ltd
Nicole Murray