Nicole O'kennedy

• Established rapport with patients from diverse backgrounds through empathic listening and culturally sensitive communication practices.
• Coordinated one-on-one mental health sessions with patients, families, and community providers to ensure continuity of care and transition back into the community.
• Educated patients and family members about medical conditions and mental health, medications, treatments and preventive measures.

Telehealth nursing for COVID health checks in a work from home capacity

Outgoing calls assessing physical, mental and social health

• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.