Nicole Steward
Montrose,VIC
Summary
I have had many years of experience across a range of businesses offering completely different products and am confident I am able to perform at my best no matter what field I’m working in. I am extremely motivated, driven, highly organised and a very hard worker.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Officer
Miluna Homes Pty Ltd
Buxton, VIC
05.2022 - Current
- Managed filing system, entered data and completed other administrative tasks.
- Managed phone and email correspondence and handled incoming and outgoing communication.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Liaised between clients and suppliers and maintained effective lines of communication.
- Managed time efficiently in order to complete all tasks within deadlines.
Administrative Officer
Valley Seeds
Yarck, VIC
01.2020 - 04.2022
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Performed wide-ranging administrative, financial and service-related functions.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Described product and service details to customers to provide information on benefits and advantages.
- Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
Travel Consultant
Flight Centre Travel Group
Chadstone, VIC
01.2017 - 01.2020
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
Trade Manager / In-home Lighting Design Consultant
Beacon Lighting
Narre Warren, VIC
01.2014 - 12.2016
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product to our trade customers.
- Networked to identify potential new clients and expand customer base.
- Described product and service details to customers to provide information on benefits and advantages.
Education
VCE Completion -
Lilydale Adventist Academy
Lilydale, VIC2011
Skills
- Relationship Building and Customer Service
- Database Administration / Management
- Time Management
- Data Entry / Computer Skills
- Verbal and Written Communication
- Documentation and Recordkeeping
- Deadline-oriented / Self Motivated
- Professional Communication
- Problem-solving abilities
- Complaint Handling and Resolution
- Order / Payment / Invoice Processing
Certification
Certificate I in retail
Certificate II in retail
Certificate in retail management
First aid qualification
Certificate I in lighting design
Certificate II in lighting design
Certificate IV in travel & tourism
Timeline
Administrative Officer
Miluna Homes Pty Ltd
05.2022 - Current
Administrative Officer
Valley Seeds
01.2020 - 04.2022
Travel Consultant
Flight Centre Travel Group
01.2017 - 01.2020
Trade Manager / In-home Lighting Design Consultant
Beacon Lighting
01.2014 - 12.2016
VCE Completion -
Lilydale Adventist Academy