NICOLE TOMKINS
56B Shaw Street, Moama,NSW
Summary
Dedicated and results-driven Property Manager with over 8 years of experience in residential property management. A fully licensed estate agent who possesses exceptional customer service and communication skills, fostering strong relationships with clients and industry professionals with an understanding of client needs while exceeding expectations. Adept at developing and implementing efficient management strategies and driving revenue growth.
Overview
10
10
years of professional experience
Work History
Property Manager
Charles L King First National
01.2014 - Current
- Advertise properties and negotiate lease terms
- Perform tenant screenings
- Act as liaison between tenants and property owners
- Collect rent on a monthly basis and handle late payments in a timely manner
- Strong knowledge of Residential Tenancies Legislation
- Maintain property by addressing tenant complaints, completing repairs, contracting landscaping and snow removal companies and enforcing rules of occupancy
- Coordinate maintenance schedule with appropriate Trades
- Preparing documentation and representing Landlords at the Residential Tenancies Tribunal
- Office Administration and record keeping
- Accounts Payable and Receivable
- Reconciling invoices and payments
Customer Service Attendant
Moama Bowling Club
06.2020 - 03.2023
- Greeted club members and guests with a warm and friendly demeanor, creating a welcoming atmosphere.
- Assisted customers with inquiries, resolved issues, and ensured their needs were met promptly and professionally.
- Promoted club events, specials, and promotions to enhance the guest experience.
- Operated the POS system to handle payments and customer membership requirements.
- Collaborated with fellow team members to maintain a smooth flow of service during peak hours.
- Followed club policies and procedures, including checking IDs and ensuring the safety and security of all guests.
- Handled and resolved guest complaints and concerns effectively.
- Maintained a clean and organized work area, ensuring a hygienic environment for guests.
- Participated in training sessions to stay updated on new club offerings and customer service best practices.
Sales Agent
Charles L King First National
01.2019 - 08.2021
- Generate client leads to buy and sell property
- Counsel clients on market conditions and prices
- Develop a competitive market price by comparing properties
- Create lists for real estate sale properties, with information location, and features
- Show properties to potential buyers
- Present purchase offers to Vendors
- Facilitate negotiations between buyers and Vendors
- Review purchase contracts to ensure terms are met
- Promote properties and prepare marketing with ads, listings, and open houses
- Prepare loyalty contracts, purchase agreements and other documents for each real estate transaction.
Receptionist
Moama Sports Club/Rich River Golf Club
02.2018 - 06.2018
- Diary management and management of meeting rooms
- Handling queries and complaints via phone, email and general correspondence
- Greeting all visitors
- Transferring calls as necessary
- Performing administration duties and processing Club Memberships
- Receiving and dispatching deliveries
- Assisting with mail as required
- Taking and ensuring messages are passed to the appropriate staff member on a timely basis
- Handling seating reservations for the Bistro.
Education
Real Estate -
Fully Licensed Real Estate Agent
RSA & RCG Licenses -
NSW
01.2022
Cert IV in Interior Design
01.2018
High School Diploma -
Mooroopna Secondary College
01.1987
Skills
Impeccable Professional Presentation
Strong communication, negotiation and conflict resolution skills
Attention to detail and high level of accuracy
Exceptional customer service
Strong time management and organisation
Solid Legislation knowledge
References
Gary Wood, Director, Charles L King First National Echuca 0408 505 733
Rowena Ash, Sales Agent, Charles L King First National Echuca, 0414 472 962
Jo Webb , Employee Relations Manager Moama Bowling Club, Moama 1800 806 777
Timeline
Customer Service Attendant
Moama Bowling Club
06.2020 - 03.2023
Sales Agent
Charles L King First National
01.2019 - 08.2021
Receptionist
Moama Sports Club/Rich River Golf Club
02.2018 - 06.2018
Property Manager
Charles L King First National
01.2014 - Current
Real Estate -
Fully Licensed Real Estate Agent
RSA & RCG Licenses -
NSW
Cert IV in Interior Design
High School Diploma -
Mooroopna Secondary College
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