Nicole Valastro
Benowa,QLD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate, ready to help the team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Graduate Midwife
Rockhampton Base Hospital
01.2021 - 06.2022
- Educated mothers and families on pregnancy-related topics to inform and prepare for pregnancy, childbirth and newborn care.
- Empowered mothers to make informed decisions about their care through comprehensive education on pregnancy, childbirth, and newborn care.
- Reduced complications during childbirth with vigilant monitoring of maternal and fetal wellbeing throughout labor.
- Enhanced continuity of care by collaborating closely with the interdisciplinary healthcare team, including physicians and nurses.
- Followed professional standards and guidelines by adhering to ethical and legal guidelines and maintaining continued education certifications.
Retail team member
Kmart Australia
01.2020 - 01.2021
- Processed transactions accurately while maintaining a high level of customer service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers with prompt and polite support in-person and via telephone.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Area Manager
Spotless Facility Services
01.2018 - 12.2020
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Resolved conflicts promptly to promote positive environment for customers.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
Food and Beverage Attendant
Spotless Facility Services
03.2016 - 01.2018
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
Sales Representative
Vodafone Hutchison Australia
02.2016 - 12.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Education
Bachelor of Nursing Science/Bachelor of Midwifery -
James Cook University
Townsville, QLD01.2020
Secondary school diploma -
Liceo Scientifico statale 'Archimede'
Acireale, CT01.2015
Skills
- Customer Service
- Interpersonal communication skills
- Reliability and punctuality
- Conflict Resolution
- Teamwork and Collaboration
- Problem-Solving
- Beverage Preparation
- Food safety knowledge
- Team Leadership
Certification
- PROMPT
- Advanced Neonatal Resuscitation
- Online learning modules
- Mandatory training
- In-services
- Graduate midwife study days
Clinical Referees
- Vickey Blachford, Midwifery Unit Manager, Rockhampton Hospital, Maternity Unit, Vickey.Blachford@health.gov.au, (07) 4920 6843
- Kerry Prior, Clinical Facilitator, Rockhampton Hospital, Maternity Unit, kerry.prior@health.qld.gov.au
- Deborah Deller, Clinical Educator, Rockhampton Hospital, Maternity Unit, deborah.deller@health.gov.au
Clinical Placements
- Dialysis Unit, The Mater Hospital, Townsville, QLD, 03/08/2020, 13/09/2020, 240
- Special Care Nursery, The Townsville University Hospital, Townsville, QLD, 06/04/2020, 19/04/2020, 80
- Maternity Unit, Rockhampton Hospital, Rockhampton, QLD, 24/02/2020, 05/04/2020, 240
- Maternity Unit/Birth Suite, The Townsville University Hospital, Townsville, QLD, 01/07/2020, 21/07/2020, 240
- Emergency Department, The Townsville University Hospital, Townsville, QLD, 15/04/2020, 26/05/2020, 240
- Surgical Clinical Decision Unit, The Townsville Hospital, Townsville, QLD, 01/11/2018, 02/12/2018, 120
- Maternity Unit, Atherton Hospital, Atherton, QLD, 08/07/2018, 21/10/2018, 80
- Maternity Unit, The Mater Hospital Townsville, Townsville, QLD, 11/06/2018, 24/06/2018, 80
- Surgical two, The Townsville University Hospital, Townsville, QLD, 27/11/2017, 10/12/2017, 120
- Maternity Unit, The Townsville University Hospital, Townsville, QLD, 13/11/2017, 26/11/2017, 80
- Medical one, The Townsville University Hospital, Townsville, QLD, 07/05/2018, 27/05/2018, 80
Timeline
Graduate Midwife
Rockhampton Base Hospital
01.2021 - 06.2022
Retail team member
Kmart Australia
01.2020 - 01.2021
Area Manager
Spotless Facility Services
01.2018 - 12.2020
Food and Beverage Attendant
Spotless Facility Services
03.2016 - 01.2018
Sales Representative
Vodafone Hutchison Australia
02.2016 - 12.2017
Bachelor of Nursing Science/Bachelor of Midwifery -
James Cook University
Secondary school diploma -
Liceo Scientifico statale 'Archimede'