Nicole Wilson
Wyndham,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Able to lead a team or be a part of a team.
Animal handling experience with animal welfare being a high
priority through learning or education.
Overview
20
20
years of professional experience
Work History
Authorised Officer
Metro Trains Melbourne
07.2004 - Current
- Efficiently compete reports of Non Compliance.
- Excellent customer service skills.
- Work calmly and safe in all kinds of disruptions throughout the train system.
- Able to work in a team environment.
- Comply statements.
- Appeared in court and testified under oath.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Mentor staff members, cultivating a supportive learning environment that promoted professional growth and development.
- Evaluated employee performance using data-driven assessments, recognizing top performers and addressing areas of improvement through targeted coaching strategies.
- Supervised, directed and evaluated assigned staff members and newly hired officers.
- Managed a diverse team of professionals, fostering a positive work environment that encouraged collaboration and growth.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent interpersonal skills
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Skills
- Able to lead a team
- Team Management
- Court appearances
- Calm in crisis situations
- Detailed report writing
- Community Relations
- Incident Reporting
- Risk Assessment
- Collecting statements
- Report Writing
- Firearms knowledge
- Dependable and Responsible
Timeline
Authorised Officer
Metro Trains Melbourne
07.2004 - Current
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