Nicole Chuying Hu
Dundas Valley,NSW
Summary
High performing and multi-functional team leader, planner and coordinator with 8 year's experience in the Sales and Marketing sector, consistently being rewarded for planning excellence and operational improvements. I am communicative, organised and attention to details. My key differentiator is my outstanding interpersonal skills from solid customer service background, and the ability to learn and adapt rapidly. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Event Planner & Customer Service
Ligo Pty Ltd
07.2020 - Current
- Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
- Enhanced attendee satisfaction by creating immersive environments through thoughtful design elements and engaging activities.
- Coordinated schedules and timelines for events.
- Established working relationships with clients by organizing various events.
- Strong written and verbal communication skills for effective coordination with clients and team members.
Product Manager
Careline Australia Pty Ltd
02.2015 - 10.2016
- Performed in-depth market research and data gathering to analyse customer needs and market demand
- Developed product lines, proposed new ideas and evaluated solutions for market viability
- Worked closely with the sales team to create product sales strategies
- Marketed new products with sales, advertising, and production teams
- Developed and launched a successful whole new range of health products, which has become one of the best sellers in the market.
Personal Assistant of CEO/Marketing Event Planner
Careline Australia Pty Ltd
09.2013 - 01.2015
- Organised meetings and appointments for the CEO of the company
- Ensured the CEO's schedule is prioritised effectively and on track
- Planned, organised, and attended Australian and International conferences, events, and exhibitions
- Organised a successful charity event at the Opera House and invited a few Members of the Parliament
- Organised and attended 4 major exhibitions in Italy, Dubai, Hong Kong, and Sydney.
Customer Service Representative
Careline Australia Pty Ltd
06.2012 - 08.2013
- Provided quality and attentive customer services face to face, via phone calls or emails
- Updated and maintained the content of 3 company websites using Wordpress, including publishing company news and campaigns, updating text and images, and improving the layout and styling of the sites
- Cooperated with warehouse members to ensure timely daily delivery, arranged domestic and international logistic
- Updated product catalogs and brochures on a regular basis.
Customer Service Representative
SPTM International Pty Ltd
10.2010 - 05.2012
- Responded to customer requests for products, services, and company information
- Maintained long-lasting relationships with customers
- Monitored and managed product inventory
- Met sales goals while offering personalized customer service
- Published promotions and announcements on the company's website.
Education
Bachelor of Graphic Design
Western Sydney University, Kingswood
01.2013
Skills
- Exceptional communication, prioritization, planning and organisation skills
- Experienced customer service and stakeholders management skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Fluent in English, Mandarin and Cantonese, demonstrating strong bilingual communication skills
- Ability to create and adhere to timelines
References
References available upon request.
Timeline
Event Planner & Customer Service
Ligo Pty Ltd
07.2020 - Current
Product Manager
Careline Australia Pty Ltd
02.2015 - 10.2016
Personal Assistant of CEO/Marketing Event Planner
Careline Australia Pty Ltd
09.2013 - 01.2015
Customer Service Representative
Careline Australia Pty Ltd
06.2012 - 08.2013
Customer Service Representative
SPTM International Pty Ltd
10.2010 - 05.2012
Bachelor of Graphic Design
Western Sydney University, Kingswood
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