Nicole Enid Anderson
Summary
Committed Train Driver with a proven track record at Sydney Trains since May 2018. Demonstrated dedication and reliability over six years. Have worked over the years to improve myself in delivering safe and efficient train operations, ensuring passenger satisfaction. Continually learning and developing in the role.
Overview
13
13
years of professional experience
Work History
Train Driver
Sydney Trains
05.2018 - Current
- Operate trains according to safe working methods in normal, degraded and emergency conditions.
- Prepare and stable trains in accordance with official procedures. This includes identifying various faults and reporting them to defects. In certain circumstances, it also involves rectifying the problems myself.
- Adhere to professional driving standards.
- Handle emergency situations effectively with clear communication, while prioritising the safety of passengers.
- Maintain route knowledge and knowledge of all relevant policies and procedures. Including keeping up-to-date with any safe working changes and all current network rules and procedures.
- Working effectively with guards, signallers, mechanical control, TCOs and other stakeholders across the network.
Supervisor
City Chic Rouse Hill
03.2017 - 05.2018
- Oversaw daily operations of the store, ensuring smooth workflow and timely completion of tasks.
- Training sales assistants in our customer service systems and store policies and procedures
- Monitoring staff to ensure all WHS and company policies are adhered to strictly
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Rostering a small staff of 10 members and filling shifts where necessary
- Work as a team to meet goals
- Giving staff the training and knowledge to work independently
- Working in a fast-paced customer service role to meet sales goals
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Visual merchandising, set up displays based on planograms sent by Head Office
- Running end of day procedures including sales reports, balance sheets and budget books
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Executive Assistant /Office Administration Manager
Emerge Pty Ltd/ Ecofarmers Pty Ltd
03.2012 - 08.2015
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements.
- Handled confidential and sensitive information with discretion.
- Streamline executive communication by managing emails. Phone calls and scheduling appointments.
- Supported executives in decision making processes by conducting research and presenting findings in reports.
- Assisted in the development of company policies and procedures, contributing to a more organised work environment.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Management of the company’s financial systems using MYOB.
- Assisted in preparation of high-stakes presentations, contributing to successful project pitches and client meetings.
- Accounts Payable and Receivable.
- Updated and maintained confidential databases and records.
- Aided in recruitment of employees for the office, warehouse, production and drivers. Screened resumes, scheduled interviews and assisted with candidate vetting and selection.
- Data entry for daily, weekly and quarterly sales reports, stocktake and payroll.
- Domestic and International freight management (including customs documentation and shipping applications where necessary).
- Organised the daily run for drivers, ensuring all paperwork and stock was ready for delivery.
- Inbound and outbound calls for sales and data entry of orders and stock.
- Facilitated training and onboarding for incoming office staff.
International Head Administrator / Business English Administrator
International Language University of Beijing
08.2015 - 12.2016
- Recruited ESL teachers and aided them with visas and settling into a new city/country
- Monitored and facilitated all professional development and training of prospective teachers
- Created course outlines, schedules and assessment tasks
- Supervised performance and development plans for all factuality members
- Coordinated staff meetings
- Employed casual and temporary teachers to fill absences
- Student evaluations
Skills
- Strong leadership skills gained from supervisory and management roles
- Strong communication and interpersonal skills
- Highly motivated and well organised work practices
- Strong problem solving and conflict resolution skills
- Excellent data entry and report compilation skills
- Intelligent and motivated to learn and excel
Timeline
Train Driver
Sydney Trains
05.2018 - Current
Supervisor
City Chic Rouse Hill
03.2017 - 05.2018
International Head Administrator / Business English Administrator
International Language University of Beijing
08.2015 - 12.2016
Executive Assistant /Office Administration Manager
Emerge Pty Ltd/ Ecofarmers Pty Ltd
03.2012 - 08.2015