Nidhi Malusare
Melbourne,Australia
Summary
Accomplished finance and administration professional with 2+ years of hands-on experience and a robust foundation in administration ,billing, customer service, and fundamental financial responsibilities, including receipt management. Demonstrated expertise in precision financial transaction management, coupled with a steadfast commitment to upholding policies and regulatory compliance. Proficient in the art of invoice generation, payment tracking, and meticulous financial record maintenance. Remarkable skills in organizing, communicating and problem-solving. Well-versed in records maintenance and schedule management with expertise in delegating tasks to optimize office team performance.
Overview
5
5
years of professional experience
Work History
Finance Officer
Kingston City Council
Melbourne, Australia
04.2023 - Current
- Accurately receive and record incoming payments, encompassing cash, checks, and electronic transfers
- Verify payment details and enforce adherence to established policies and procedures
- Generate customer receipts while maintaining meticulous organization of financial records
- Proficiently input and update financial data through accounting software and databases
- Maintain accurate ledgers, journals, and spreadsheets to ensure comprehensive financial data integrity
- Vigilantly monitor financial transactions for precision and compliance, aiding in the preparation of financial reports and statements
- Skillfully oversee the accounts receivable process, including payment tracking and resolution of overdue accounts
- Collaborate closely with various departments to resolve billing and payment issues promptly
- Conduct regular reviews of outstanding accounts and initiate collection actions when necessary
- Foster effective collaboration with different departments to streamline financial operations
- Responsively address inquiries related to financial matters, offering insights and guidance on financial processes and policies to enhance overall operational efficiency.
Rates and Tax Administrator
Glen Eira City Council
Melbourne, Australia
02.2023 - 03.2023
- Contributed to the maintenance of the Council's Name and Address Register, including the development and ongoing enhancement of procedures for this register.
- Assist in maintaining Councils Rate, Valuation and Property Database.
- Providing appropriate information and advice to customers on the telephone and/or in person regarding property and rate inquiries.
- Generating appropriate and accurate written responses to Rate and Valuation correspondence.
- Aid and advice in relation to financial journal adjustments as required and related correspondence.
- Process Land Information Certificates in a prompt and efficient manner.
Customer Service Representative (Billing & Credit)
TTEC
Melbourne, Australia
05.2022 - 01.2023
- Upheld customer satisfaction through forward-thinking strategies aimed at addressing their needs and resolving concerns
- Addressed product and service inquiries, proactively suggesting additional offerings to engage potential customers
- Conducted follow-up with customers after issue resolution to sustain elevated customer service standards
- Delivered friendly and efficient service to customers, adeptly handling challenging situations
- Assisted customers experiencing financial hardship by offering available programs and alternatives to mitigate credit risk and maintain service continuity.
Customer Service Specialist
Capricorn Consulting Pvt Ltd
India, India
11.2018 - 02.2020
- Utilized consultative techniques to comprehend customer needs and provide strategic referrals to business partners
- Attained a high satisfaction rating by proactively resolving customer issues in a single call
- Sustained customer satisfaction through forward-thinking strategies that addressed their needs and concerns
- Devised initiatives for customer service improvement, resulting in reduced wait times
- Applied fundamental sales strategies to engage customers and offer tailored solutions to meet their individual needs.
Education
MBA -
Royal Melbourne University and Technology
01.2021
BBA (HR MANAGEMENT) -
SIES College of Arts, Science & Commerce
01.2019
Skills
- Financial Analysis
- Accounting Software
- Effective Communication
- Payment Processing
- Regulatory Compliance
- Invoice Generation
- Record Maintenance
- Accounts Receivable
- Financial Reporting
- Customer Service
- Financial Records
- Proficient in MS Office
- Teamwork & Collaboration
Accomplishments
- Instrumental in resolving dishonored payments, significantly boosting the recovery of overdue balances.
- Efficiently managed inventory lists, negotiating product pricing and facilitating special orders in collaboration with vendors.
- Successfully processed high-volume sales transactions, encompassing cash, credit, and gift card payments, maintaining a flawless 100% cash draw reconciliation rate.
- Recognized as the Performer of the Month for consistently handling calls with minimal handling time and achieving high Customer Voice Quality Score (CVQS) ratings.
- Successfully completed a 6-month human resource internship at an Immigration and Education firm in Melbourne.
- Distinguished as a key member of the Student Cultural Society, where I earned the position of Cultural Head.
- Graduated with honors, achieving distinction in my academic pursuits.
Languages
- Hindi
- English
Timeline
Finance Officer
Kingston City Council
04.2023 - Current
Rates and Tax Administrator
Glen Eira City Council
02.2023 - 03.2023
Customer Service Representative (Billing & Credit)
TTEC
05.2022 - 01.2023
Customer Service Specialist
Capricorn Consulting Pvt Ltd
11.2018 - 02.2020
MBA -
Royal Melbourne University and Technology
BBA (HR MANAGEMENT) -
SIES College of Arts, Science & Commerce
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