Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nidhi Patel

Vermont,VIC

Summary

As an accomplished Employment Coach with extensive experience in the disability sector, I am eager to apply for the Operations Manager position at your esteemed organization. With a proven track record of enhancing service delivery, promoting a culture of safety and compliance, and fostering inclusive environments, I am well-equipped to drive operational excellence in support of your mission to empower individuals with disabilities.

Overview

3
3
years of professional experience

Work History

Employment Coach

Endeavour Foundation
04.2023 - Current
  • Understand commercial customer pipeline and production capacity to align supported employment opportunities with commercial requirements. Quote supported employee Patterns of Support for NDIS Plan reviews.
  • Respond to complaints or incidents involving Supported Employees in collaboration with Site Managers and relevant business units. Ensure accurate recording of attendance, manage roster changes, and follow up on exceptions and absences.
  • Collect and maintain personal information regarding Supported Employees, ensuring privacy principles are upheld. Assist in collecting information for internal and external reporting and participate in individual support planning and NDIS funding reviews.
  • Maintain strong professional relationships with internal and external stakeholders to build productive partnerships. Promote Endeavour Foundation as an employer of choice.
  • Collaborate with Production Team Leaders to monitor Supported Employee behaviours and ensure adequate support is available.
  • Facilitate enhanced employment outcomes for Supported Employees within a positive behaviour support framework, aligned with their NDIS plan goals. Report and monitor progress towards NDIS employment goals and assist in implementing service offerings related to open employment, transition to retirement, and life planning.
  • Work with leaders, families, carers, and advocates to accurately capture required supports for Supported Employees. Promote a positive team culture and ensure service-wide focus on positive behaviour support.
  • Coordinate and facilitate on-the-job learning and training, considering individual needs and business requirements. Deliver structured induction programs and organizational and mandatory training programs.
  • Assist in establishing and monitoring key risk indicators, implementing corrective action plans, and mitigating risks.

Production Team Leader

Endeavour Foundation
06.2022 - 03.2023
  • Supervise day-to-day operations ensuring production targets are met while maintaining quality standards. Coordinate workflow and allocate tasks to Supported Employees based on their skills and capabilities.
  • Promote a positive safety culture by adhering to and enforcing Workplace Health and Safety policies and procedures.
  • Foster a collaborative and inclusive team environment, encouraging open communication and teamwork. Conduct regular team meetings to discuss performance, address concerns, and share updates. Recognize and celebrate team and individual achievements, promoting a positive and motivating workplace culture.
  • Ensure all products and services meet the required quality standards and client specifications. Implement and maintain quality control procedures, conducting regular checks and audits. Address any quality issues promptly, implementing corrective actions to prevent recurrence.
  • Respond promptly to any incidents or complaints, conducting thorough investigations and implementing appropriate resolutions. Report all incidents and complaints to the relevant departments and ensure accurate documentation. Implement corrective actions and preventative measures to improve service delivery and reduce the likelihood of future incidents.
  • Maintain accurate records of attendance, production outputs, and Supported Employees’ progress. Prepare and submit regular reports on operational performance, safety, and quality metrics. Manage inventory and resources efficiently, ensuring adequate supplies are available for production needs.
  • Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness. Encourage a culture of continuous improvement within the team, soliciting feedback and ideas from team members.
  • Monitor and manage budgets, ensuring cost-effective operations. Ensure alignment between commercial requirements and supported employment opportunities.

Machine Operator

Southern Dental Industry
04.2021 - 02.2022
  • Operate machinery and equipment according to established procedures and safety guidelines. Set up machines at the beginning of shifts to ensure proper working order. Perform routine maintenance and cleaning of machines to keep them in good working condition.
  • Monitor machine operations to detect any problems and make necessary adjustments. Ensure products meet quality standards by inspecting and measuring finished products. Record production outputs and maintain accurate logs of machine performance and any issues encountered.
  • Adhere to all safety protocols and wear required personal protective equipment (PPE). Report any safety hazards or malfunctions to supervisors immediately. Follow all company policies and procedures, including those related to workplace health and safety.
  • Conduct regular quality checks and ensure that all products meet specified standards. Identify and report any defects or issues with products or machines. Implement corrective actions as directed by supervisors to address quality issue

Education

Advanced Diploma - Geospatial Science

RMIT University
Melbourne, VIC
11.2020

Bachelor of Science - Geology

M S University
Vadodara, Gujarat, India
03.2018

Skills

  • Employer Engagement
  • Workplace Etiquette
  • Social media proficiency
  • Individualized Planning
  • Job Retention Support
  • Critical Thinking
  • Decision-Making
  • Relationship Building
  • Coaching and Development
  • Leadership Development
  • Marketing techniques
  • Employee Relations

Languages

Gujarati
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Employment Coach

Endeavour Foundation
04.2023 - Current

Production Team Leader

Endeavour Foundation
06.2022 - 03.2023

Machine Operator

Southern Dental Industry
04.2021 - 02.2022

Advanced Diploma - Geospatial Science

RMIT University

Bachelor of Science - Geology

M S University

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Nidhi Patel