Nigel Richardson
Rosevears,TAS
Summary
Proactive and meticulous Manager with over 35 years of experience in Sales and Financial industries. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
40
40
years of professional experience
Work History
Second in Charge
Harvey Norman Bedding
2010.04 - Current
- Trained new associates in successful sales and performance strategies.
- Assisted sales team with completing customer transactions and managing issues.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed store opening and closing procedures by counting drawers and managing security.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Associate
Myers Launceston
2009.09 - 2010.03
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Representative
Mattress Giant
2006.06 - 2009.07
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Sales Associate
Washington Mutual Bank, FA
2001.04 - 2006.05
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Reviewed and validated details of loan applications and closing documentation.
Banking Officer
Citibank, NA
1983.05 - 2001.04
- Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Collaborated with compliance department to eliminate procedural errors and margin breaks.
- Developed strategies to grow client base and implemented appropriate sales plans to target prospective customers.
Education
Certificate IV - Retail Management
Strive
Launceston, Tasmania06.2013
No Degree - Maths / Science
Launceston Matriculation College
Launceston, TAS12.1978
High School Diploma -
Riverside High School
Riverside, TAS12.1976
Skills
- Effective Selling Strategies
- Providing Feedback
- Documentation Skills
- Customer Relationship Management
- Managing Operations and Efficiency
- Project Management
Additional Information
President - Tamar Churinga Hockey Club 2018 to current
Timeline
Second in Charge
Harvey Norman Bedding
2010.04 - Current
Sales Associate
Myers Launceston
2009.09 - 2010.03
Sales Representative
Mattress Giant
2006.06 - 2009.07
Sales Associate
Washington Mutual Bank, FA
2001.04 - 2006.05
Banking Officer
Citibank, NA
1983.05 - 2001.04
Certificate IV - Retail Management
Strive
No Degree - Maths / Science
Launceston Matriculation College
High School Diploma -
Riverside High School
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