Nikhil Mathew Baby
Perth
Summary
Highly motivated, compassionate, and reliable professional with a strong background in client-focused roles that require responsibility, empathy, and a commitment to safety and well-being. Known for delivering consistent, high-quality service in both individual and team environments. Experienced in supporting people with diverse needs, managing tasks efficiently under pressure, and maintaining a calm, respectful attitude in all situations. Skilled in effective communication, crisis response, and problem-solving, with a proven ability to build trust and rapport with clients, colleagues, and the public. Demonstrates strong organizational skills, punctuality, and a genuine passion for helping others. Committed to ongoing personal and professional development, and seeking opportunities to contribute meaningfully to a supportive and forward-thinking organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Onsite Support Worker (Homeless Services)
St Vincent de Paul Society
Perth
03.2025 - Current
- Maintained detailed and confidential client records in compliance with privacy regulations.
- Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Supported clients to access education, training or employment opportunities.
- Provided emotional support and companionship to enhance clients' well-being.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Conducted regular safety checks and risk assessments to ensure a secure environment for clients.
- Evaluated and addressed individual client needs and concerns.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Actively encouraged service users to make decisions about their own lives where appropriate.
Patient Services Assistant
fresenius medical care
Perth
02.2025 - Current
- Protected patient rights by adhering to Privacy Principles and delivering high-quality care.
- Maintained cleanliness of patient environments and stock rooms to uphold hygiene standards.
- Executed cleaning procedures for isolation rooms as required, ensuring safety compliance.
- Sanitized dialysis machines, patient chairs, and over-bed tables according to established protocols.
- Assisted with food preparation and delivery, catering to patients' nutritional needs.
- Served and collected meals and refreshments for patients and visitors efficiently.
- Coordinated patient transport from dialysis treatments while ensuring timely arrivals.
- Monitored consumable inventory, ordering stock as needed to support clinic operations.
Disability Support Worker
Agape Care Services
Perth
10.2024 - 02.2025
- Assisting with activities of daily living (ADL), providing transport services, administering medicine, managing waste, supporting service users in achieving their long-term and short-term goals.
- Joining service users in recreational activities.
- Supporting service users in daily living skills such as meal preparation, housekeeping, re-filling necessary domestic hygiene products, health and hygiene, medication administration, and attending appointments.
- Administration duties and prepare different reports.
- Apply behaviour support plan into practice and daily routines.
Warehouse Operative
Adecco (Amazon)
Perth
10.2024 - 12.2024
- Operate handheld scanning devices to accurately locate, pick, and retrieve items from designated storage locations.
- Inspect items for defects and discrepancies before packaging to ensure quality standards are met.
- Use appropriate packing materials to secure items and label packages correctly for shipment.
- Maintain order accuracy by verifying barcodes, quantities, and item details.
- Operate packing stations efficiently while adhering to safety and productivity guidelines.
- Collaborate with team members to meet daily fulfillment targets and minimize errors.
- Utilize warehouse management systems (WMS) to track inventory and update order statuses.
- Maintain a clean and organized workspace, ensuring compliance with warehouse safety regulations.
- Report equipment malfunctions and assist with routine maintenance to ensure smooth operations.
Assistant support worker
Nua Healthcare services
Waterford
10.2023 - 05.2024
- Assisting with activities of daily living (ADL), providing transport services, administering medicine, managing waste, supporting service users in achieving their long-term and short-term goals.
- Joining service users in recreational activities.
- Supporting service users in daily living skills such as meal preparation, housekeeping, re-filling necessary domestic hygiene products, health and hygiene, medication administration, and attending appointments.
- Administration duties and prepare different reports.
- Apply behavior support plan into practice and daily routines.
Manufacturing Production Associate
Integer Holdings
02.2023 - 08.2023
- Inspected final products to assess compliance with quality standards and established tolerances.
- Made sure that products were produced on time and were of good quality.
- Adhere to relevant standard operating procedures (sop) and job breakdown sheets.
- Complete and comply with documentation as required in the documentation process; carry out asset care on equipment and set up machines in job-specific areas.
- Perform all duties as assigned by the supervisor or manager.
Security Officer
Sar Security
11.2020 - 02.2023
- Safeguard staff and public.
- Safeguard the assets and premise.
- Assist health workers to deal with challenged behavior patients.
- Control traffic while transferring contagious patients.
- Assist in screening.
- Protect other patients from challenged behavior patients.
- Secured doors and gates across office buildings and grounds, maintaining optimal security standards.
- Patrolled facilities to prevent crime and unruly behavior.
- Notify nurses immediately when any patient-connected machines emit alerts.
- Assist patients in wheelchairs to reach dialysis units.
General Operator
Walsh Bakehouse
07.2020 - 09.2020
- Fed raw materials into the machine.
- Set up machines to start production cycles and control machine settings.
- Cleaning operator.
- Assist in production.
- Assist in product packing.
- Supervision on the product delivery.
- Ensured quality standards by promptly removing damaged and defective product.
- Minimized safety risks by ensuring frequent line sanitation.
Crew Member
Burger King
Ireland
12.2019 - 07.2020
- Prepared food and beverages within target timeframes.
- Maintained clean and sanitary food preparation areas and equipment.
- Prepared products following restaurant portion and presentation standards.
- Operated cash register to take payments and process orders.
- Attended to customers with friendly and accurate service.
- Used fryers, grills, and microwaves while following safety guidelines.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
Certificate III - individual support
Australian Community and Management collage
Australia01.2024
Master’s - accounting
Hindustan College Of Arts and Science
Coimbatore, Tamil Nadu, India01.2014
Bachelor’s - accounting
St Stephens College
uzhavoor, India01.2012
Skills
- Communication
- Customer Service
- Decision-making
- Digital Literacy
- Friendliness
- Interpersonal Skills
- Multitasking
- Progressive
- Work Ethic
- Behavior management
- Case documentation
- Risk assessment
- Community integration
- Time management
- Team collaboration
- Recreational activities
- First aid and CPR
- Professional boundaries
Certification
- First Aid
- CPR
- Work with children
Timeline
Onsite Support Worker (Homeless Services)
St Vincent de Paul Society
03.2025 - Current
Patient Services Assistant
fresenius medical care
02.2025 - Current
Disability Support Worker
Agape Care Services
10.2024 - 02.2025
Warehouse Operative
Adecco (Amazon)
10.2024 - 12.2024
Assistant support worker
Nua Healthcare services
10.2023 - 05.2024
Manufacturing Production Associate
Integer Holdings
02.2023 - 08.2023
Security Officer
Sar Security
11.2020 - 02.2023
General Operator
Walsh Bakehouse
07.2020 - 09.2020
Crew Member
Burger King
12.2019 - 07.2020
Certificate III - individual support
Australian Community and Management collage
Master’s - accounting
Hindustan College Of Arts and Science
Bachelor’s - accounting
St Stephens College
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