Nikhil Prakash
Melbourne,VIC
Summary
A self-motivated and hard-working law graduate with an excellent work ethic. Works very well in a team environment as well as myself to ensure work objectives are achieved promptly. Organized, detail-oriented and experienced in handling customer inquiries and transactions professionally. Seeks to provide innovative solutions to problems through critical thinking and good communication skills.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Commonwealth Bank Of Australia
2023.02 - Current
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Made outbound calls to customers to request payment for arrears in relation to a number of credit products.
Customer Service
Subway
2015.01 - 2016.12
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided back up for customer service managers.
- Cross-trained and backed up other customer service managers.
Education
Graduate Diploma In Legal Practice - Law
Leo Cussen Institute of Law
Melbourne, VIC12.2022
Bachelor of Law - Law
Monash University
Melbourne, VIC12.2021
Bachelor of Commerce - Accounting
Monash University
Melbourne, VIC12.2014
High School Diploma -
Wellington Secondary College
Mulgrave, VIC12.2012
Skills
- Active Listening
- Customer Service and Assistance
- Critical Thinking
- Call Centre
- Problem Resolution
- Collaborative Environments
- Team-Building Exercises
- High-Volume Call Environments
Timeline
Customer Service Specialist
Commonwealth Bank Of Australia
2023.02 - Current
Customer Service
Subway
2015.01 - 2016.12
Graduate Diploma In Legal Practice - Law
Leo Cussen Institute of Law
Bachelor of Law - Law
Monash University
Bachelor of Commerce - Accounting
Monash University
High School Diploma -
Wellington Secondary College
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